ServiceNow-ITAM

2 weeks ago


Hyderabad, India People Prime Worldwide Full time

ServiceNow-ITAM Location: Hyderabad/Noida/Gurugram Notice period: Immediate to 15 days Experience: 8-12 Years Key Responsibilities Design develop and implement Platform Performance Analytics solutions in ServiceNow Configure data sources indicators breakdowns and widgets in the PA module Develop interactive dashboards scorecards and reports aligned to stakeholder needs Optimize data collection jobs and ensure the accuracy and timeliness of analytics data Work with process owners and business analysts to translate business goals into measurable KPIs Maintain data governance standards and enforce best practices in analytics modelling Support ongoing enhancement troubleshooting and optimization of existing PA solutions Participate in sprint planning code reviews and agile ceremonies as part of a development team Collaborate with integration teams for crossplatform data modelling eg CMDB Incident Change Provide mentorship to junior developers as needed Required Skills Experience 5 years in ServiceNow development with 2 years in Performance Analytics Strong knowledge of ServiceNow PA components indicators time series breakdowns etc Handson experience with JavaScript Glide APIs and ServiceNow REST APIs Expertise in ServiceNow modules ITSM CMDB and IncidentChange Management Familiarity with data visualization and storytelling best practices Certified Implementation Specialist Performance Analytics preferred Desirable ITIL v4 Foundation certification Experience with ServiceNow Reporting CMDB Health or ITOM integrations Background in data modelling ETL or BI platforms a plus



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