client servicing

3 weeks ago

Delhi, India Sanket Communications Full time

Job Summary:

We are looking for a dynamic and result-oriented Client Servicing/Account Manager to join our Mumbai team. The ideal candidate will have 4-6 years of experience in managing key client relationships in the advertising or integrated marketing space. You will act as the main liaison between the agency and clients, ensuring seamless communication, timely execution of campaigns, and delivery of high-quality work that meets client expectations.

Key Responsibilities:

  • Build and maintain strong client relationships; serve as the primary point of contact for assigned clients.
  • Understand client business, brand objectives, and industry trends to offer strategic solutions.
  • Coordinate with internal teams (creative, media, digital, production) to ensure smooth execution of campaigns and projects.
  • Prepare and present campaign proposals, creative briefs, and timelines to clients.
  • Handle project budgeting, invoicing, and tracking deliverables against deadlines.
  • Ensure timely feedback loops and approval processes.
  • Proactively identify upselling or cross-selling opportunities to grow client accounts.
  • Monitor campaign performance, gather data, and prepare reports for internal and client review.
  • Resolve client concerns effectively and maintain high levels of client satisfaction.

Key Requirements:

  • Bachelor's degree in Mass Communication, Marketing, Advertising, or related field.
  • 6 years of experience in a client servicing or account management role within an advertising/creative agency.
  • Strong understanding of ATL, BTL, and digital marketing practices.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to multitask and manage multiple accounts/projects simultaneously.
  • Proficiency in MS Office (Word, Excel, PowerPoint) is a plus.

What We Offer:

  • Opportunity to work with leading brands across industries.
  • Dynamic and collaborative work environment.
  • Growth path into senior account management or strategic planning roles.
  • Competitive salary based on experience and performance.

Role: Client Servicing/Account Manager

Department: Client Servicing

Employment Type: Full Time, Permanent

Location: Delhi

Experience Required: 6 Years

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