Client Servicing
3 weeks ago
Company Details:
Event Chakra is recognised as a one-stop solution for all kinds of events like weddings, social & corporate events, institutional events, celebrity concerts, fashion shows, birthdays and anniversaries, etc. with a focus on specialised events and destination management. Our expertise includes wedding planning & destination weddings, corporate events, entertainment, special events, photography, and luxury catering services.
CLIENT SERVICING & SOCIAL MEDIA REPRESENTATIVE
We are seeking a motivated and customer-oriented individual to join our team as a Client Servicing and Social Media Representative. In this role, you will be responsible for managing client relationships and leveraging social media platforms to promote our products and services.
Job Responsibilities:
Client Servicing:
- Build and maintain strong relationships with clients, addressing their needs and concerns in a timely and professional manner.
- Serve as the primary point of contact for clients, providing product information, resolving issues, and offering solutions.
- Regularly communicate with clients to understand their requirements, gather feedback, and identify opportunities for upselling or cross-selling.
Social Media Management:
- Develop strategies to effectively promote our products and services on various social media platforms (e.g., Facebook, Twitter, Instagram).
- Create engaging and informative content to attract potential customers and increase brand awareness.
- Monitor social media channels for customer inquiries, comments, or complaints, responding promptly with accurate information or appropriate solutions.
- Analyze social media data and metrics to gain insights into customer behavior and preferences, using this information to guide decision-making and improve marketing campaigns.
Experience: 1-2 Year Experience of handling social media and client servicing role preferably from Event/Advertising/PR industry.
Salary Offered: 25,000-30,000/- Plus Incentives
If you are passionate about delivering exceptional client service, have a creative approach to social media management, and enjoy working in a dynamic team-oriented environment, we would love to hear from you Join us in creating a positive online presence for our brand and driving customer satisfaction through excellent client servicing.
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