Call Centre Executive

3 weeks ago

Kolkata, India Multicon Group Full time

Key Responsibilities:
1. Customer Support & Query Resolution:
o Handle inbound and outbound calls related to broadband services, installations, complaints, and troubleshooting.
o Provide first-level technical support for broadband connectivity, modem/router configuration, and service-related issues.
o Escalate complex technical issues to the relevant network/field support teams.
2. CRM & Ticketing System Management:
o Utilize CRM tools to log, track, and resolve customer issues efficiently.
o Ensure timely follow-up on customer complaints and service requests.
o Maintain accurate and up-to-date customer records in the CRM system.
3. Remote Access Support & Tools Handling:
o Provide technical assistance using remote access tools (AnyDesk, TeamViewer, Remote Desktop, etc.) to diagnose and resolve customer issues.
o Remotely troubleshoot and configure broadband connections, router settings, and network configurations.
o Ensure efficient problem resolution by accessing customer systems securely and guiding them through required fixes.
4. Technical Knowledge & Troubleshooting:
o Guide customers through basic troubleshooting steps for broadband connectivity, slow speed, and router issues.
o Assist customers in configuring routers, Wi-Fi settings, and checking network status.
o Understand network-related terms such as IP addressing, DNS, and bandwidth allocation.
5. Service Upselling & Retention:
o Identify opportunities to upsell broadband plans, add-on services, or premium support.
o Handle customer retention by resolving grievances and offering suitable alternatives.
6. System & Reporting:
o Work closely with the NOC L2 and Field Support teams for issue resolution.
o Prepare daily/weekly reports on call volumes, customer concerns, and resolutions.
o Utilize MS Office (Excel, Word, Outlook, PowerPoint) for reporting and documentation.
7. General IT Proficiency:
o Be highly competent with computers, internet usage, and networking tools.
o Navigate web-based applications, customer portals, and basic network troubleshooting setups.

  • Call Centre

    2 weeks ago

    Alipore, Kolkata, West Bengal, India B.M.BIRLA HEART RESEARCH CENTRE Full time

    Must be a Graduate. - Must have worked in any Industry in Call Centre, Telephone operator, Customer Care etc. - Proficient in English, Hindi, Bengali. Work Location: In person

  • Call Centre Associate – Forex

    2 weeks ago

    Kolkata, West Bengal, India Multicon Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a Call Centre Associate to manage both inbound and outbound customer interactions for our Forex division. The role involves addressing customer inquiries, promoting Forex products and services, supporting sales efforts, and closing leads generated through various channels such as the company website. The ideal candidate should have strong...

  • Call Centre Associate – Forex

    3 weeks ago

    Kolkata, India Multicon Group Full time

    We are seeking a Call Centre Associate to manage both inbound and outbound customer interactions for our Forex division. The role involves addressing customer inquiries, promoting Forex products and services, supporting sales efforts, and closing leads generated through various channels such as the company website. The ideal candidate should have strong...

  • Contact Centre Executive

    4 weeks ago

    Kolkata, India Apollo Telehealth Full time

    Job Description The Contact Centre Executive Quality ensures that all customer interactions are monitored, evaluated, and optimized to maintain high service standards. This role is critical in driving customer satisfaction, identifying training needs, and improving overall operational efficiency within the contact centre. Key Responsibilities - Monitor...

  • Process Associate in Call Centre(Female Executive)

    1 week ago

    Kolkata, West Bengal, India Cloudvista Services Full time

    Assesses customers issues &takes appropriate actions to ensure the customers needs are satisfied..proactive &take initiatives to explore learn about the product that we offer Client Communications, Client Management Have to give resolution on call Have to solve queries Good communication in English, Hindi & Bangla Must have knowledge of Excel and...

  • Team Leader

    3 weeks ago

    Kolkata, India Imarque Solutions Private Limited Full time

    Job Description Roles and Responsibilities Urgent openings for the positions of Team Leader(Sales/Collection) for Call Centre Good in team handling experience in Call center Good knowledge of Dialers, APR reports, etc. Roaster management // Attrition management in the team Good knowledge of Excel reports, MIS... EXPERIENCE: 1-4 yrs Qualification:...

  • ▷ (Apply Now) Team Leader (Sales)- Call centre

    3 weeks ago

    Kolkata, India iMarque Solutions Pvt Ltd Full time

    Job Description Job description Roles and Responsibilities - Urgent openings for the positions of Team Leader(Sales/Collection) for Call Centre - Good in team handling experience in Call center - Good knowledge of Dialers, APR reports, etc. - Roaster management // Attrition management in the team - Good knowledge of Excel reports, MIS... EXPERIENCE: 1-4...

  • Customer Care Executive in Call Centre(Female

    5 days ago

    Kolkata, West Bengal, India Cloudvista Services Full time

    Understand operation procedures & delivers services as per quality our standards Good communication in English, Hindi & Bangla Client Communications, Client Management Must have knowledge of Excel and word Have to give resolution on call Have to solve queries Location-Salt Lake sec-V (Webel More) Day Shift: 8:00 am to 5:00 pm 9:00 am to 6:00 pm 10:...

  • Customer Care Executive

    1 week ago

    Carmac Street, Kolkata, India Smart Call Center Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    HUGE VACANCIES : Urgently Required Freshers & Experience for International Voice/Blended Process WORK FROM OFFICE * Greetings from Smart Call Centre Solutions Pvt. Ltd. We are an International BPO Cum IT Company. We have an urgent requirement FOR FRESHERS as well as EXPERIENCED (Experienced candidates MUST HAVE EXPERIENCE IN INTERNATIONAL BPO VOICE...

  • Customer Care Executive

    1 week ago

    Carmac Street, Kolkata, India Smart Call Center Solutions Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    HUGE VACANCIES WORK FROM OFFICE * Greetings from Smart Call Centre Solutions Pvt. Ltd. We are an International BPO Cum IT Company. We have an urgent requirement FOR FRESHERS as well as EXPERIENCED (Experienced candidates MUST HAVE EXPERIENCE IN INTERNATIONAL BPO VOICE ) With good Communication Skill In English for our International Voice Process. ...