Sr. Team Lead- Customer Support

● Provide day-by-day management for Tier 1 and Tier 2 Support Executives including: reviewing customer interactions across omni-channel service, leading staff meetings, driving employee development plans, and assisting with escalations for Tier 2● Analyze data to drive performance and eliminate friction points for customers● Act as a customer and...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

Role: Team Lead CustomerExperienceLocation: IndiranagarBengaluru.Salary: 67LPAExperienceRequired: Minimum: 4 YearsMaximum: 6YearsWeare seeking a highly motivated and experienced Customer ExperienceTeam Lead to manage a team of customer service representatives andensure that our customers receive the highest quality service. As aCustomer Experience Team Lead...

Title: Customer Service Team Lead Customer Service Team Lead is responsible for managing daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Manages assigned Customer Service office with integrity and ethical business practices, and in...

OPPORTUNITY OVERVIEW seeks a multi-talented, quick-thinking, energetic, and client-focused Platform Support Specialist Team Lead to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team. The Team Lead will guide...

JOB DESCRIPTION Title: Customer Accounts Team Lead Location: India SCOPE:  Oversees the Customer Accounts department activities within a specified geographic region. Responsible for the implementation and control of objectives for assigned area, and for developing and implementing related programs that focus on quality and service excellence. ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from thelargest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. TheAWS Global Support team interacts with leading companies and believes that world-class support is critical to customersuccess....

Company -Transact Global Designation - TL Operations - Voice Process Experience - 1-2 years as TL/SME in a BPO Renumeration-3.6LPA Immediate Joiners Job Roles - TL Operations will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques,...

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

Position Summary :- Support Team Lead is responsible for the IT Production quality of his aligned Project Team / Group of Applications / Value stream. He ensures Production processes and practices are properly applied on daily basis by all resources in charge of IT Production across the team. - He/she manages the relationship with his aligned business, and...

Title: Team Lead, Software EngineerReports To: Manager, Sr. Manager, or Director of Software EngineeringFLSA Status: ExemptJob Code:Business Unit: R&D  At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and...

Company Overview iDigilogic is a dynamic and innovative Information Technology Company with a global presence providing state of the art solutions in the Insurance & Healthcare, technology, and Banking industry. Established in 2019, headquartered in Bangalore, with offices in UAE and KSA. Website: Job Overview Team Lead with Senior: 7 to 10 years of...

OBJECTIVES of ROLE Prime responsibility of leading L1/L2 support team Accountability on direct customer experience. RESPONSIBILITIES/TASKS Responsible for leading the L1/L2 support role for a critical application. Managing a team of support engineers to under the SLA. Constant engagement with customer as the first level of escalation. Deployment of...

OBJECTIVES of ROLEPrime responsibility of leading L1/L2 support teamAccountability on direct customer experience.RESPONSIBILITIES/TASKSResponsible for leading the L1/L2 support role for a critical application.Managing a team of support engineers to under the SLA.Constant engagement with customer as the first level of escalation.Deployment of new releases of...

About the job : SAP Customer Service LeadLocation : Bangalore- Minimum 10 years of experience in implementation & Support of S4 HANA CS projects.- Minimum 3 E2E experience in leading the CS track.- SAP configuration, implementation, and support in S/4 Hana environment.- Prefer to have global experience in leading the CS track in multiple country...

About the job : SAP Customer Service LeadLocation : Bangalore- Minimum 10 years of experience in implementation & Support of S4 HANA CS projects.- Minimum 3 E2E experience in leading the CS track.- SAP configuration, implementation, and support in S/4 Hana environment.- Prefer to have global experience in leading the CS track in multiple country...

Job DescriptionAt Verint, we believe customer engagement is the core of every global brand. Our mission is to helporganizations discover opportunities previously only scarcely imagined by connecting work, data, andexperiences enterprise wide. We hire innovators with the passion, creativity, and drive to answerconstantly shifting market challenges and...

Job Title:Specialist, Service Delivery, IndiaReport to:Assistant Manager, Service Delivery, IndiaDepartment:Service Delivery UnitLocation:Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the...

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

Looking for Sr Telecom Support Engineer an ideal candidate must have 8+ years of experience working in an enterprise-size IT environment.Proven hands-on Experience primarily on Cisco, Avaya, Verint platforms is a plus. Maintenance, troubleshooting of the Telephony related devices.Looking for someone can join within May month.Operational RequirementsProvide...