IT Helpdesk Engineer

Found in: Whatjobs IN C2 - 2 weeks ago


india shreeniwas Full time
IT Help Desk Engineer


IT Helpdesk Engineer


Responsibilities:

Receive Service Request / Incident through phone, email and Helpdesk tool (Jira)

Basic technical support at the EUC and network level : PC, IPad, Laptop, and LAN

User Account Management (Add, Delete and Change) and follow Change Management processes.

Handle alarms raised by monitoring tools.

Helpdesk Engineer will assign / escalate to Lead Engineer if the issue is not resolved

Helpdesk Engineer is point of contact to escalate issues to 3rd level / OEM / Vendor

Remotely assist users with support needs.

Follow up on outstanding requests and ensure timely resolution

Manage and monitor internal assets to ensure accurate inventory records


Skills:

Min 2 years End user support experience,

Desktop or Technical Service Desk. Customer Service Experience in a non tech call center environment will not be considered.

Very good knowledge of PC / Laptop break-fix

Very good knowledge of installation of software and patches remotely

Knowledge in Windows OS, Mac OS, Active Directory Account Administration, Mobile devices support.

The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)


Personal Attributes:

Strong interpersonal skills, Innovative, Proactive, Confident & Positive attitude.

Self-motivated, enthusiastic, team and quality focused.

Able to communicate effectively with both team members and senior management.

Customer focused and results driven.

Proactive with respect to personal development. Quality focused.


Job Type

Payroll


Must have Skills
  • Jira
  • Remote Desktop Services - (RDS)
  • Mac OS - 2 Years - Intermediate
  • Active Directory
  • Windows OS - 2 Years - Intermediate

Languages

English -Fluent



5 - 10 Lakh/Year (Annual salary)

Longterm (Duration)

Fully Remote

India


  • ISFNET_Bilingual Engineer(IT Helpdesk)

    Found in: beBee S IN - 3 weeks ago


    India PERSOLKELLY India Full time

    - IT Helpdesk/PC helpdesk/troubleshoot/maintenance/customer support operator (ie. Network settings, VPN, PC troubleshoot, hardware settings, Surveillance & maintenance, AWS) - IT solution sales in IT Japanese companies in Malaysia - Experience in sales, understand concept of IT infrastructure for office automation equipment...

  • Bilingual Technical Support Engineer

    Found in: beBee S IN - 2 weeks ago


    India PERSOLKELLY India Full time

    - IT Helpdesk/PC helpdesk/troubleshoot/maintenance/customer support operator (ie. Network settings, VPN, PC troubleshoot, surveillance) - Experience in sales, understand concept of IT infrastructure for office automation equipment and solutions - 1+ years of IT supporting experience to foreign companies in English - More than 1 year of...

  • Helpdesk Technical Support Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    Anywhere in India,Multiple Locations 10X Recruit Full time

    About the client: - Company Name: ipolarityllc - Industries: IT Services & Consulting - Company Type: Forbes Global 2000 - Funding Stage: Other - Headquarter Location: Hyderabad - Nature of Offering: Service - Founding Year: 2011 - No of Employees: 11-50 Title: Helpdesk Technical Support EngineersLocation : Hyderabad, TG, IndiaNo. Of...

  • Senior Financial Functional Analyst

    Found in: Whatjobs IN C2 - 7 days ago


    india Omm IT Solutions Full time

    Job Description Please Note: This is Fully Offsite/Remote Role. The remote resources shall perform services during normal operating hours, Monday through Friday, 8:30AM to 5:00PM, EST. Background Information: The Financial Supply Chain Management system team provides helpdesk and training support to the user community on an as-needed basis.The FSCM team...

  • Senior Financial Functional Analyst

    Found in: Whatjobs IN C2 - 1 week ago


    india Omm IT Solutions Full time

    Job Description Please Note: This is Fully Offsite/Remote Role. The remote resources shall perform services during normal operating hours, Monday through Friday, 8:30AM to 5:00PM, EST. Background Information: The Financial Supply Chain Management system team provides helpdesk and training support to the user community on an as-needed basis.The FSCM team...

  • L2 Desktop Support Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    india Excis Compliance ltd Full time

    Job Description Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...

  • DevOps Engineer

    Found in: Whatjobs IN C2 - 1 week ago


    india Ladybird Web Solution Pvt Ltd Full time

    Job Description Overview We are looking for talented DevOps Engineer. The candidate must have completed course in server management from reputed institute with 0 to 1 year of work experience.Who are we looking for? Freshers or upto 1 year experienceCandidate having Creative Thinking and Original ApproachStudied from a reputed collegeGood score throughout...

  • Software Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    india Nityo Infotech Full time

    Phone skill,Writing skill,Multitasking,Microsoft-certified,A+,web based applications,Scrum Agile,python,java,mysql,django,mongodb,machine learning,nlp,deep learning,project management,Devops CI/CD,Excellent design,JavaScript,JQuery,Angular,CSS,Team Management Experience Required 5 - 4 Years Industry Type IT Employment Type ...

  • Manager -NOC Helpdesk

    Found in: Whatjobs IN C2 - 6 days ago


    india Nexapp Technologies Private Limited Full time

    Job Description We are looking for an experienced Head-NOC Operations -Customer Support who will be responsible for managing all aspects of customer support, service & Operations. A key role is to ensure that the networking system runs efficiently without interruption. manage the business process in the organization. Develops the organization’s customer...

  • Platform Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    india Your IT Recruiter Full time

    Job Description Your IT Recruiter is looking for a Platform Engineer for our client.This position will be working as Platform Engineer  for one of its top clients, John Deere, located in Moline, IL. This role requires technical expertise in cloud web application design and development. The candidate will be responsible to help the team move towards...

  • DevOps Engineer

    Found in: Whatjobs IN C2 - 1 week ago


    india Ladybird Web Solution Pvt Ltd Full time

    Job Description Overview We are looking for talented DevOps Engineer. The candidate must have completed course in server management from reputed institute with 1 to 3 year of work experience.Who are we looking for? 1 to 3 years of prior experience in dev opsCandidate having Creative Thinking and Original ApproachStudied from a reputed collegeGood score...

  • Software Engineer

    Found in: Whatjobs IN C2 - 6 days ago


    india Your IT Recruiter Full time

    Job Description Your IT Recruiter is looking for a Software Engineer for our client.This position will be working as Software Engineer  for one of its top clients, John Deere, located in Moline, IL. The client's financial division is seeking SAP techno-functional software engineers who can analyze, design, configure and customize SAP solutions. The...

  • UCCE Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    india MDS Global IT Full time

    Job Description Incident & change Management supporting Cisco UCCE Contact Center Platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting for call flow changes.Exposure on CISCO IVR Call Studio platform.Should be having work experience on CUCM/UCCE/CVP platform.Should have strong verbal & written communication skills.Sound understanding of end-to-end...

  • Senior Software Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    india Your IT Recruiter Full time

    Job Description Your IT Recruiter is looking for a Senior Software Engineer for our client.This position will be working as Software Engineer  for our client on projects for one of its top clients, John Deere, located in Milan, IL. The candidate needs to understand integrations between procurements and sales and distribution functionality between two...

  • Hardware and Networking Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    india Minato Consulting Full time

    Job Description Hardware and Networking EngineerLocation: Kochi AirportExp: 2+ yearsResponsibilities:Responsible for identification and troubleshooting of software, hardware and network-related issues.Undertake installation, maintenance and troubleshooting of microcomputers, peripheral equipment, data communications, Local Area Network (LAN) and Wide Area...

  • Data Engineer

    Found in: Appcast Linkedin IN C2 - 2 weeks ago


    India Senovo IT Ltd Full time

    ***Freelance Data Engineer - ETL with Quantexa ***Location: India (Some travel required in Pune, Bangalore, or Chennai)Sector: BankingPosition Overview: The Freelance Data Engineer - ETL will play a crucial role in designing, developing, and maintaining our data pipelines to support various banking initiatives. The successful candidate will work closely with...

  • Data Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    India Senovo IT Ltd Full time

    ***Freelance Data Engineer - ETL with Quantexa *** Location: India (Some travel required in Pune, Bangalore, or Chennai) Sector: Banking Position Overview: The Freelance Data Engineer - ETL will play a crucial role in designing, developing, and maintaining our data pipelines to support various banking initiatives. The successful candidate will work...

  • Azure DevOps Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago


    india Rollout IT Full time

    Job Description This is a remote position. Join our dynamic team in a bank environment, where innovation and collaboration thrive. We're seeking experienced DevOps Engineers with a strong grasp of Azure DevOps and a knack for Kubernetes, particularly AKS. If you're passionate about optimizing processes and ensuring seamless deployments, this role is for...

  • Network Engineer Level II

    Found in: Whatjobs IN C2 - 6 days ago


    india Omm IT Solutions Full time

    Job Description Please Note: The candidate must be local to Maryland or must stay within a 90-minute drive from Windsor Mill, MD.  Description of Work: The federal client is seeking a Network Engineer to join our team of qualified, diverse individuals. This position will be located in Woodlawn, MD. This Network Engineer Level II will be working on...

  • District Rollout Manager

    Found in: Whatjobs IN C2 - 2 weeks ago


    india White Force Full time

    Job Description: Job Responsibilities: - Facilitate installation and commissioning of hardware & peripherals deployed at all thedesignated offices in district level To diagnose and troubleshoot software and hardware problems and help users to installapplications and programs Providing IT Application & support for Web / Mobile Applications...