Logistics Associate

2 weeks ago


west bengal, India Nestasia Full time
Duties and responsibilities:
Liaison between warehouse and courier/delivery partners so as to ensure timely and smooth delivery to customers
Work on the delivery tracker software
Prepare delivery and dispatch related reports
Handle customer queries / issues / concerns / feedback / grievances regarding dispatch status
Pay utmost attention to details
Provide quick, prompt, and correct responses
Communicate with a premium customer base in an efficient manner
Regular follow-up & updates to concerned
Desired Candidate Profile:
Excellent communication (English & Hindi) and negotiation skills
Should have good work ethics and calm attitude
Should be able to manage escalations and queries
Excellent MS-Excel working skills (Basic)
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