Customer Support Executive

3 weeks ago

Gurugram, India Worldwide Bmo Consultants Full time

Job description

Company Profile:
Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team

*This is an in-office, permanent, full-time role that is in Gurgaon, India.

Job Title: Customer Support Executive (Non-Voice Process)

Gender: Only Males are Preferred
Experience: Fresher - 3 Years
Location: Sector 48, Gurgaon
Company: Worldwide Business Management Outsourcing (WBMO)

Working Days: 5 Days working (Mon - Fri )

Shift Timings: Night Shift (6 PM - 3 AM)

Additional Requirements:

  • Must be flexible to work on Indian public holidays
  • Immediate joiners preferred
  • No cab facility (candidates must arrange their own commute)
  • Free meal provided during shift

Key Responsibilities:

  • Handle customer queries through chat and email professionally and efficiently
  • Provide accurate and prompt responses using company tools and SOPs
  • Ensure high levels of customer satisfaction by resolving issues effectively
  • Maintain and update records of interactions in internal systems
  • Collaborate with internal teams to address and resolve customer concerns

Benefits:
Food Provided.
Provident Fund

Interested candidates can share their resumes at OR for quick response.

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