Manager Customer Care

7 days ago


mumbai, India Mahindra Rise Full time

Company:

Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesAchieve Parts sales revenue targets by catering overseas market needs Monitor & control DSS for overseas markets to ensure dealer/ distributor / customer satisfaction by maintaining the Parts fill rates as per targets Provide quick resolution to parts related queries by effective coordination with Warehouse & technical team & overseas market & achieve FFR targets Back order monitoring & execution Coordinate with Field team for getting orders / Issue PFI / Ensure timely dispatch of BDT / Rush / Stock order as per set deliverables Coordinate with logistic team to ensure timely dispatch Adherence to country specific statutory requirements Issue Parts Bulletins & Maintenance of Parts in Portal Support Parts Price rationalization program to generate additional revenue Support New product launches by providing product literature as per launch plan Build the technical competency in overseas Distributors/Dealers personnel by conducting training programs as per their specific needs as well as for newly launched products Effective analysis & administration of Warranty through on time reimbursement to distributors/dealers Provide quick resolution to product quality issues in field by effective coordination with R&D & Quality teams. Maintain time line targets for Top 5 Warranty projects & CVL’s Assist distributors in speedy Product concern resolution Implement warranty policy and monitor warranty cost per Tractor Driving critical initiatives in overseas markets by handholding overseas partnersExperienceExperience in handling distributors & dealers Sound technical knowledge with analytical skills Experience in warranty system Hands on experience in SAP SD module Exposure to Parts inventory management Business acumenIndustry PreferredQualificationsB.Tech/B.E/DiplomaGeneral Requirements
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