
Academic Advisor
1 week ago
1. Admission Targets:
- Achieve the admission targets as allocated.
- Track leads and maintain accurate records of follow-ups and conversions using CRM tools.
- Regularly report progress against targets to management.
- Work proactively to convert enquiries into admissions through calls, meetings, and online sessions.
2. Counselling & Student Support:
- Provide one-on-one counselling to prospective students and parents regarding courses, career options, and admission procedures.
- Understand student needs and recommend suitable programs.
- Guide students throughout the admission process including application, documentation, and fee payment.
3. Lead Management & Outreach:
- Follow up on leads generated through marketing campaigns, webinars, and walk-ins.
- Attend and participate in education fairs, school visits, and seminars to promote programs.
- Collaborate with the marketing team to provide feedback on lead quality and campaign effectiveness.
4. Team Collaboration & Training:
- Mentor and guide junior counsellors in effective counselling and sales techniques.
- Share market insights and competitor trends with the team.
- Participate in training sessions and contribute to knowledge-sharing initiatives.
5. Reporting & Documentation:
- Maintain accurate records of all counselling sessions, student profiles, and lead status updates.
- Prepare daily/weekly/monthly reports on lead status, follow-ups, and admissions.
- Ensure all admission documentation is complete and compliant with institutional policies.
6. Customer Experience:
- Build and maintain strong relationships with students and parents.
- Provide high-quality service and ensure a positive counselling experience.
- Handle queries and concerns professionally and promptly.
e: Excellent verbal and written communication skills
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