Customer Advocacy

1 month ago


bangalore, India Infosys Finacle Full time
Infosys Finacle
Finacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage, innovate, operate, and transform better to scale digital transformation with confidence. Finacle solutions address the core banking, lending, digital engagement, payments, cash management, wealth management, treasury, analytics, AI, and blockchain requirements of financial institutions. Banks in over 100 countries rely on Finacle to help more than a billion people save, pay, borrow, and invest better.
Visit for more details.
Marketing at Infosys Finacle
The marketing function is focused on building brand awareness and positively changing perception, growing pipeline and increasing conversion rates.
Role scope
Customer Advocacy, Member Marketing
Base location: Bangalore, India
Key Responsibilities
As a member of the Customer Advocacy team, your focus is to help effectively conceive and execute programs around customer advocacy celebrating joint success. You will have a tight pulse on our happiest of customers and have opportunities to come up with creative ideas for increasing our customer advocate base. You will get the chance to interact directly with our global customer base while also working closely with other internal stakeholders such as product marketing, sales, pre-sales and delivery teams. You will empower stakeholders to use customer success artefacts and data. You will also conceive and optimize customer programs and implement strategies to accelerate the growth of advocacy opportunities.
Create and manage customer marketing and advocacy programs
Build strong relationships with key customers that can act as references for creating customer success artifacts, speaking opportunities, analyst briefings, etc. and partner with marketing colleagues to capture and promote them internally and externally
Build a strong portfolio of customer success stories and content that fulfils the requirements of all stakeholders to be used by marketing to create customer assets including written case studies, sales materials, customer videos, industry award nominations among other things.
Experience & Skills
4-6 years of experience in B2B marketing with a strong emphasis on customer programs
Prior experience in writing and developing enterprise content marketing assets
Experience in establishing strong working relationships with stakeholders both internally and externally, quickly establishing trust and credibility, particularly with senior executives in large strategic customer accounts
Strong project management skills
Hard working, self-starter with a willingness and eagerness to learn quickly
Actively participates and collaborates with others across teams to achieve business goals
Desire to learn more about customer lifecycle marketing, advocacy marketing, demand generation, customer marketing, and campaign development
Strong written and oral communication skills.
  • Customer Advocacy

    1 month ago


    bangalore, India Infosys Finacle Full time

    Infosys Finacle Finacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage, innovate, operate, and transform better to scale...

  • Customer Advocacy

    3 weeks ago


    Bangalore Urban, India Infosys Finacle Full time

    Infosys Finacle Finacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage, innovate, operate, and transform better to scale...

  • Customer Advocacy

    3 weeks ago


    Bangalore Urban, India Infosys Finacle Full time

    Infosys FinacleFinacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage, innovate, operate, and transform better to scale...

  • Customer Advocacy

    1 month ago


    Bangalore Urban, India Infosys Finacle Full time

    Infosys FinacleFinacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage, innovate, operate, and transform better to scale...


  • bangalore, India Couchbase Full time

    Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a...


  • bangalore, India Couchbase Full time

    Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a...


  • bangalore, India LeadSquared Full time

    Key Responsibilities:1. Client Relationship Management : - Cultivate strong relationships with clients through regular communication, proactive outreach, and personalized engagement strategies. - Collaborate with the Key Account Management team to understand client goals, preferences, and challenges, and proactively identify opportunities for upselling,...


  • Bangalore City, India White Force Group Full time

    CTC 16 LpaExp 2-4 yearsQualification BtechLooking for a maverick who is passionate about increasing digitals share of Business for ourdifferent verticals.● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients● Define and Execute strategy for retention and cross sell for every account● Understand client known and...


  • Bangalore, India harborhubstaffing Full time

    What to expect from the role ?As a Customer Support manager you will develop the strategic roadmap and own driving success for every customer. You will play a key role in driving customer goals, product utilisation, and revenue expansion by ensuring engagement, success, retention, renewal, and growth while managing the customer support team too. The right...


  • Bangalore, India harborhubstaffing Full time

    What to expect from the role ?As a Customer Support manager you will develop the strategic roadmap and own driving success for every customer. You will play a key role in driving customer goals, product utilisation, and revenue expansion by ensuring engagement, success, retention, renewal, and growth while managing the customer support team too. The right...


  • bangalore, India Balbix Full time

    About this role:As a Senior Customer Success Architect, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly technical, consultative and visible role directly influencing adoption,...


  • bangalore, India Balbix Full time

    About this role:As a Senior Customer Success Architect, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly technical, consultative and visible role directly influencing adoption,...


  • bangalore, India Snaphunt Full time

    The Offer Attractive Salary & Benefits Fantastic work culture Opportunity within a company with a solid track record of performance The Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. Partnering with the sales team...


  • bangalore, India EASYHIRE Full time

    Altruist Technologies is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors. The Role You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best...


  • bangalore, India EASYHIRE Full time

    Altruist Technologies is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors. The Role You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best...


  • Bangalore City, India Balbix Full time

    About this role:As a Senior Customer Success Architect, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly technical, consultative and visible role directly influencing adoption,...


  • Bengaluru/ Bangalore, India timesjobs Full time

    About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...


  • bangalore, India Microsoft Full time

    Overview Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages...


  • bangalore, India Zeta Global Full time

    Job Role: Customer Success Engineer Job Description: Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive...


  • bangalore, India Zeta Global Full time

    Job Role: Customer Success Engineer Job Description: Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive...