Service Delivery Manager, MSP
2 weeks ago
Auscomp specializes in Components, Computer Systems, Notebooks, Networking, Servers, and Security. We stock all major brands at competitive pricing, providing our clients with a one-stop-shop for their purchasing needs.
Role DescriptionThis is a full-time on-site role as a Service Delivery Manager, MSP located in Noida. As a Service Delivery Manager, you will be responsible for overseeing the delivery of services to our clients, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships with key stakeholders. You will collaborate with cross-functional teams to identify areas for improvement, implement service improvement plans, and drive customer satisfaction.You must have a strong end to end
understanding of Managed Service Provider operations and processes having managed a similar organization for at least 5 years.
ResponsibilitiesOversee the delivery of IT services, ensuring they meet the agreed service level targets and customer expectations.Coordinate with internal teams to ensure seamless service delivery.Develop and implement service improvement plans to enhance customer satisfaction.Handle client escalations, ensuring issues are resolved promptly and effectively.Monitor and report on service performance metrics, providing insights and recommendations for improvement.Foster strong relationships with clients, understanding their needs and ensuring their satisfaction.Lead and mentor a team of IT professionals, promoting a culture of excellence and continuous improvement.
Qualifications
Proven experience as a Service Delivery Manager in the IT industry.Strong understanding of IT service management principles and practicesExcellent communication and interpersonal skillsProven ability to manage multiple client engagements and prioritize tasksStrong problem-solving and decision-making abilitiesKnowledge of MSP (Managed Service Provider) operations and processesExperience in managing SLAs and driving continuous service improvementAbility to collaborate effectively with cross-functional teamsITIL certification is a plusBachelor's degree in information technology or a related field
Benefits:Competitive salary package.Opportunity to work with a dynamic and innovative team.Career development opportunities.A supportive and inclusive work environment.You will be working for Auscomp
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