Service Engineer Position

3 weeks ago

Mumbai, India CareerZgraph Full time

Open for :
Locations Multiple - Looking for - Immediate Joiners / maximum 10 Days Notice Period **

BE BTech - / Diploma Electrical Engineering **

For Multiple Locations :

Vadodara

Ahmedabad

Pune

mumbai

Nashik

Nagpur

Skill requirement:

●       Minimum of 2+  years of experience in post sale service of capital equipments (CNC - Heavy Machinery - Industrial Service ) Good to have automatiion tools sales for welding & cutting ** laser cutting tools **

●    
QUALIFICATION:

Diploma/ BE -  Elec, Mechatronics

Skill Requirements:

● yrs experience in a similar role.

●       In-depth product knowledge

●       Proactive attitude with a passion for customer satisfaction.

●       Verbal communication skills in Tamil/Kannada and English 

●       Basic mail communication and Excel.

●       Excellent time-management skills.

●       Problem solving/troubleshooting skills

●       Selling skills

●       Customer relationship management skills

Responsibilities:

●       Providing prompt service support for the assigned customers.

●       Ensuring uptime of machines promptly

●       Commissioning of the machines in the assigned region within stipulated time & minimal costs.

●       Ensuring customer delight by enhancing their experience through prompt service and excellent coordination with HQ for customer related matters.

●       Completion of work in the assigned time-frame and submitting daily service reports.

●       Providing daily status of service visits to reporting manager and regular expense statements.

●       Resolving complaints and concerns on phone

●       Managing client accounts of the assigned region, develop good relations with client and regularly visit them to understand their machine issues , offer AMCs, monitor consumables and spares requirement.

●       Demonstrating benefits of company offerings and performing product demonstrations & new offers.

●       Meeting planned service & sales goals.

●       Overseeing spares/consumables dispatch process of the key account and facilitating order fulfilment.

●       Supporting Receivable Accounts Executives for outstanding payment.

●       In case of no service call, service engineer should visit regional accounts for AMC, service and spares monitoring & offering.

●       Travelling to other regions for service/commissioning activities on need basis

●       Identifying opportunity for retrofitting our machines and competitor machines and recapturing cost accounts and retaining existing accounts.

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