Business Operations Manager
1 week ago
Business Operations Manager
Key skills required:
○ End to end operations management
○ Excellent People Leadership Skills
○ Both 0 to 1 and 1 to 100 skillsets
○ Hustler and Bias for Action
○ Problem Solving Mindset
○ Numbers driven – good at data / analytics
○ Collaborate with growth and product teams
○ Fluency in Kannada language.
○ Bonus: Prior experience of handling ops in Mobility, E-commerce and other digital native businesses
OKR for the position:
Overall P&L for City including but not limited to:
○ Supply Onboarding & Availability (# Drivers, %Available, %Acceptance etc)
○ Customer Experience (Ratings, Escalations, Issue Resolution etc)
○ Customer Retention (Both Driver & Rider)
Scope of the role:
○ City Operations (E.g. Driver onboarding, engagement, training, improving availability etc)
○ Central Operations (Eg. Call center, Ops product enhancements etc)
○ New City Launch (Stakeholder alignment, Initial supply & demand onboarding etc)
○ Customer Experience (Both Driver & Rider)
About Namma Yatri
Namma Yatri is an ecosystem initiative by Juspay. Namma Yatri is India’s first open mobility ride hailing app built on open protocols and 100% open-sourced. It is a community-first ride hailing app to make city transportation efficient, affordable, safe and sustainable. Its USPs are:
● Open Product: Powered by open-source software (like Android, Linux, ChatGPT, Google Chromium etc). Built on open protocols (like Internet, UPI, Mobile 4G/5G etc). Data is open (like Covid19 data, RTI, City’s weather etc). Open source enables transparency, collaboration and innovation.
● Zero Commission: It is a “direct-to-driver” app. There are no middle-men. What the customer pays goes 100% to the driver and his family. In the long term, this is more efficient & sustainable as the riders will pay less and drivers will earn more.
● Community-owned: It is owned by the city, not a single company. The product is defined by the city’s “Community Collective” which takes into account the interests of consumers & drivers and the local regulations. It has broad representation like administrators, philanthropists, influencers, technologists et al.
● Fast, Easy & Safe Rides: Blazingly fast, super-easy app to book rides. Door-step pickups by trusted drivers. Happy drivers and happy customers.
● Namma Yatri Traction so far
● 100% Open-sourced (customer app, driver app, backend platform, ops dashboard)
● Open-data here
● Bangalore: 1.2 Cr Trips. ~100K drivers onboarded. 20L+ registered users.
● Other cities: Delhi NCR, Hyderabad, Chennai, Kolkata, Cochin
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