Assistant Manager Operations

3 weeks ago


india AXESTRACK SOFTWARE SOLUTIONS PRIVATE LIMITED Full time

About the Role:


The Assistant Manager - Operations will report directly to the Operations Manager and serve as a crucial link between the team members and the management. This role will act as the single point of contact (SPOC) for assigned clients, playing a key role in maintaining healthy and productive client relationships.


Responsibilities:


• Function as the dedicated SPOC for assigned clients, overseeing all matters from daily operations to billing.

• Lead a team of executives and senior executives in managing daily operational activities.

• Develop and implement processes from the ground up, ensuring effective execution and adherence.

• Manage and oversee communication at all levels with clients, handling escalations effectively.

• Foster and maintain effective relationships with internal stakeholders to facilitate seamless cross-functional collaboration.

• Regularly analyze processes to identify gaps, inefficiencies, and propose solutions for continuous improvement.

• Provide daily, weekly, and monthly reports to clients and higher management as per requirements.

• Consistently monitor team productivity, continuity, and ensure adherence to assigned KPIs.

• Support team members in their personal and professional development through coaching and mentorship.


Candidate Requirements:


• Minimum Bachelor's degree (any)

• Minimum of 5 years of relevant experience, preferably in a telematics or related industry (candidates with a telematics background will be given preference).

• Proven experience in leading and managing a team of at least 10 members in a 24x7 operational environment.

• Strong problem-solving mindset with a willingness and ability to delve into the root cause of issues.

• Excellent analytical skills and proficiency in Microsoft Excel, PowerPoint & G-Sheet.

• Demonstrated ability to collaborate effectively with client business stakeholders to understand their challenges and requirements in detail.

• Exceptional communication, interpersonal, and stakeholder management skills.

• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.


Please note that this role may require occasional travel and extended working hours

based on operational needs.



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