IT Analyst
3 weeks ago
IT Analyst - Capacity & Performance Management
Full Time Perungudi, Chennai, Tamil Nadu, India With Professional Experience 5/6/25 About Hapag-Lloyd
With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
IT Analyst - Capacity & Performance Management
THE IT ORGANIZATIONA globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers.Hapag-Lloyd’s strategy depends on a successful digital transformation.
As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.
This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The analyst is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.
ABOUT THE ROLE
The Service Performance Reporting & Capacity Planning Analyst will support the Head of IT DOC in determining the current and ongoing operational performance of the function in comparison to the expected targets. He/She will help ensure that all parties from IT Infrastructure and Operations function, internal or external to the Hapag-Lloyd organization, are involved and aligned with the processes and methods. This includes suppliers that might contribute and apply the Performance Management & Reporting and capacity planning process.
KEY RESPONSIBILITIES AND TASKS
Support in defining key performance measurements for each function within the Infrastructure and Operations function in conjunction with both Service Owners and/or Global Process Owners Support in linking data driven performance metrics to CSI and service roadmaps Ensure timely deliveries from key partners (internal and external) Ensure alignment of the various measurements to have a coherent framework for performance management which supports the overall objectives of Infrastructure and Operations Establish the performance management reporting cycle with regular reporting and follow up on the measurements Assist in implementing the tools and reports necessary to support performance management Prepare communication of overall IT performance towards key stakeholdersSKILLS REQUIRED
Relationship Management Information Content Publishing Data Management AnalyticsBEHAVIOURS AND APPROACH
Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management. Able to manage conflict with the ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Strong team player Rigorous, Meticulous, detailed oriented with the ability to convince effectively Good IT Infrastructure & Operations understanding To have a flexible approach whilst ensuring process governance is adhered to Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and CommonSense Experience with and sensitivity to different cultures Ability to act under pressure and to manage efficiently crisis situationsWORK EXPERIENCE
Total experience of 5-7 years Minimum of 3 years’ experience in ITSM related position(s) including Service Reporting & Capacity Management Good technology awareness In-depth knowledge of PowerBI or QlikSense Reporting Tools ITIL lifecycle foundational certification v3 / v4 Experience of a multi-skilled function operating globally. Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous Experience of ServiceNow modules and processes IT Infrastructure & Operations background would be a advantageousEDUCATION AND QUALIFICATIONS
University degree preferably in a technical subject or any comparable education ITIL 3 or 4 foundation certification Experience with ServiceNow modules English language – expert proficiency (additional languages are beneficial)
WHAT WE OFFER
Contact person
Prabhakaran Raja Share this job Imprint | Privacy Policy-
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