Key Account Manager

4 weeks ago


Bengaluru, India EASYECOM Full time

About the Position: We are looking to hire a highly motivated, well-spoken Strategic Accounts Manager who can help EasyEcom in key account management and customer retention. As a Strategic Accounts Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met. About EasyEcom: EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 2000+ global clients, a handful of dedicated team members to a 160+ member-strong team, and being VC funded, we are continuing to expand over and beyond Roles & Responsibilities: ● Developing effective work relationships with key clients based on mutual trust and respect. ● Developing & implementing strategic plans to manage and grow accounts. ● Resolving key clients' issues and complaints promptly ● Understanding the business needs of key accounts and providing them with an effective solution. ● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team) to develop solutions. ● Identifying opportunities for improvement and proposing new tools & processes. ● Developing & maintaining excellent knowledge & understanding of business, offerings, competitors & industry. Requirements: ● Candidates with a bachelor's in technology or business are preferred. ● A minimum of 2+ years of experience in account management with additional experience in the e-commerce industry ● Excellent communication and listening skills. ● Fluency in both English and Tamil. ● Should be able to quickly get a thorough understanding of the company's product. ● Should be able to multitask and manage time effectively. ● Should have strong interpersonal relationship skills. ● Ability to understand the company’s key clients and their position in the industry.


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