Application Support Specialist

Application Support Specialist (Salesforce TMS) Full Time Perungudi, Chennai, Tamil Nadu, India With Professional Experience 10/20/25 About Hapag-Lloyd With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations. THE ROLE The Salesforce TMS – Level 2 Support Engineer will play a critical role in supporting, maintaining, and enhancing the Transportation Management System (TMS) implemented on the Salesforce platform. The role focuses on ensuring system stability, resolving functional and technical issues, and maintaining smooth integration between Salesforce TMS, ERP, and third-party logistics systems. The ideal candidate will have a strong background in Salesforce support and logistics operations, with hands-on experience in troubleshooting, configuration, and process improvement. This position requires strong analytical skills, a proactive mindset, and effective collaboration with global logistics, IT, and business teams. Key Responsibilities & Tasks Provide L2 support for Salesforce TMS, addressing functional, data, and integration issues. Troubleshoot user access, navigation (UX/UI), and SSO-related problems. Investigate and resolve data discrepancies and integration failures with external systems (ERP, carriers, depots). Perform root cause analysis (RCA) and implement preventive measures. Manage user permissions, roles, and configurations in Salesforce. Collaborate with logistics, IT, and development teams to ensure seamless transport operations. Document incidents, FAQs, and create knowledge base articles. Support system upgrades, patches, and functional validations . Behaviors & Approach Strong analytical and problem-solving skills with attention to detail Focused mindset with a proactive and solution-oriented approach Effective communicator with strong collaboration skills across teams and cultures Ability to work independently and manage multiple priorities in a fast-paced environment Work Experience: Must Have: Bachelor’s degree in IT, Computer Science, or Supply Chain Management. 2–5 years of Salesforce support or TMS application experience. Strong understanding of Salesforce objects, workflows, profiles, and permissions. Hands-on experience in transportation/logistics operations , ideally in liner shipping or inland transport . Familiarity with system integrations (EDI, API, XML, JSON). Proficiency with ITSM tools (ServiceNow, Jira, Remedy). Strong analytical, problem-solving, and communication skills. Preferred: Salesforce Administrator (ADM-201) certification. Knowledge of order management, shipment execution, and carrier integration. SQL and data troubleshooting exposure. Experience in supporting global transport systems and process automation. Education & Qualifications ·       Bachelor’s degree in Computer Science, Information Technology, or Supply Chain Management (or related discipline) Contact person Sunaimalar Arunjunaiselvam HR Talent Acquisition Manager Apply online Check out our jobs list Share this job Imprint | Privacy Policy Powered by softgarden