Application Support Specialist
1 week ago
Position PurposeThe Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments.Key Responsibilities- User Interaction: Respond to support requests via phone, email, or ticketing systems.- Incident Logging: Accurately record issues in the incident management system, assigning appropriate priority levels.- Basic Troubleshooting: Password resets, Login/access issues, Configuration errors, Minor performance issues- Monitoring: Use tools to monitor application health and performance; report anomalies.- Escalation: Route unresolved or complex issues to Level 2 or Level 3 support teams.- Documentation: Maintain records of issues, resolutions, and known errors for future reference.- Customer Service: Ensure a positive user experience through clear communication and timely updates.- Matrix Management: Create, update, and validate approval matrices based on organizational policies and stakeholder input.- System Uploads: Upload matrices into workflow automation platforms (e.g., SAP, Oracle, ServiceNow, or custom ERP systems).- Stakeholder Coordination: Collaborate with department heads, finance, procurement, and HR to gather approval rules and maintain alignment.- Testing & Validation: Conduct test runs to verify matrix functionality and troubleshoot upload issues.Required Skills- Excellent problem-solving and communication skills.- Familiarity with diagnostic tools, log analysis, and debugging techniques.- Ability to work under pressure and manage multiple support requests.- Experience with ticketing systems and support documentation tools.- Ready to learn new applications and functional domain.Qualifications- Diploma or bachelor’s degree in IT, Computer Science, or related fieldStrong keys- Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.- Effective Communication, Rigor, Method, Autonomy, Patience.Years Of Exp: 3–6 years of experience in application support·
-
Application Production Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearApplication Production Support Specialist (Mainframe Support) We are seeking a highly skilled and motivated Application Production Support Specialist to join our team. The ideal candidate will be responsible for maintaining, monitoring, and improving production systems to ensure continuous availability and performance of business-critical applications. ...
-
COTS Application Support Specialist
2 days ago
Chennai, India Movate Full timeRole: COTS Application Support Specialist Experience: 6 - 8 years Work Location: Chennai Job Summary: We are seeking a COTS Application Support Specialist with strong technical and analytical expertise to support and maintain healthcare and CRM-based commercial off-the-shelf (COTS) applications. The ideal candidate will have hands-on experience with...
-
COTS Application Support Specialist
8 hours ago
Chennai, India Movate Full timeRole: COTS Application Support Specialist Experience: 6 - 8 years Work Location: Chennai Job Summary: We are seeking a COTS Application Support Specialist with strong technical and analytical expertise to support and maintain healthcare and CRM-based commercial off-the-shelf (COTS) applications. The ideal candidate will have hands-on experience with...
-
COTS Application Support Specialist
2 days ago
Chennai, India Movate Full timeRole: COTS Application Support SpecialistExperience: 6 - 8 yearsWork Location: ChennaiJob Summary:We are seeking a COTS Application Support Specialist with strong technical and analytical expertise to support and maintain healthcare and CRM-based commercial off-the-shelf (COTS) applications. The ideal candidate will have hands-on experience with Electronic...
-
COTS Application Support Specialist
9 hours ago
Chennai, India Movate Full timeRole: COTS Application Support SpecialistExperience: 6 - 8 yearsWork Location: ChennaiJob Summary:We are seeking a COTS Application Support Specialist with strong technical and analytical expertise to support and maintain healthcare and CRM-based commercial off-the-shelf (COTS) applications. The ideal candidate will have hands-on experience with Electronic...
-
Application support specialist
3 weeks ago
Chennai, India BNP Paribas Full timePosition PurposeThe Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading...
-
Chennai, Tamil Nadu, India T Career Site Full time ₹ 15,00,000 - ₹ 30,00,000 per yearBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems. We are currently seeking a Sr. Engineering Applications Support Specialist, to join our Chennai Team, to assist with the deployment and management of Engineering and Design...
-
Chennai, Tamil Nadu, India Technip Energies Full time ₹ 15,00,000 - ₹ 30,00,000 per yearJob DescriptionBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.We are currently seeking aSr. Engineering Applications Support Specialist, to join our Chennai Team, to assist with the deployment and management of Engineering and Design...
-
Chennai, Tamil Nadu, India Genesis Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescriptionBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems. We are currently seeking a Sr. Engineering Applications Support Specialist, to join our Chennai Team, to assist with the deployment and management of Engineering and Design...
-
Application Support Manager
3 days ago
Chennai, Tamil Nadu, India Billedright Healthcare Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per yearPosition SummaryThe Application Support Manager oversees the support, maintenance, and optimization of enterprise applications that enable BilledRights business operations. This role ensures that mission-critical systems perform efficiently, are secure, and support the businesss strategic objectives. The manager leads a team of application support...
