ERP Project Manager

3 days ago

Hyderabad, India NTT Full time

JOB DESCRIPTION Req ID:     We are currently seeking a ERP Project Manager to join our team in Hyderabad, Telangana (IN-TG), India (IN). ERP Project Manager: Job Duties:Oversee the ERP support function, including incident, problem, change, and release managementCoach team members in support process and activitiesIdentify areas for problem management and plan for implementationLead continuous improvement activities to reduce incidents, identify automation opportunities and drive innovationMentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAsEnsure project SLAs, KPIs targets are met. Ensure compliance to SOX process for changesPrepare project status reports, metrics and present to customer stakeholdersUnderstand customer business process. Drive ticket prioritization based on impact to customer businessCollaborate with IT and business stakeholdersMaintain accurate support documentation, runbooks and known error databaseRepresent as functional area representative for internal and external audits Skills:10+ years' experience in ERP projects as functional consultant and 3+ years of experience as project managerExperience in managing ERP support in offshore / onshore model with SLA targetsManufacturing domain experienceExperience in Baan 5c / Infor LN (preferred) or other ERPs like SAP or OracleExcellent people and communication skillsDegree in Computer Science, Business or similar field Nice to have:ERP specific functional certificationProject management certification About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at 

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