Global Account Manager
1 month ago
Description
Position at Zones
JD Template
Job Title:
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Focus the GAM on the primary GAM goals by rationalizing the scope of support activities directly administered by a GAM and building a robust support organization.
Shift administrative and support activities to the CSM organization, with training and staffing aligned to customer satisfaction measured by SLA compliance and NPS.
Expand the capacity of a GAM to simultaneously manage multiple Global Accounts.
Tighten the hand-offs and collaboration in the team selling and support model (., partnership with CE for services.
Global Account Manager
You are the central point for your clients requiring that you develop strong relationships with all Zones personnel that support them. You will also lead regular health checks requiring that you keep Zones in-tune and aligned with current and future opportunities.
Priority to grow core and partner with field for services. Clients have needs outside of their managed standards. When this happens, be prepared, and use your Zones resources to orchestrate a conversation that leads you to further wallet-share
Automate 100% of your clients managed standards using system integration tools. 75-80% of your client’s business will be purchasing standards. Digital adoption allows a more seamless interaction with Zones, lowers our cost to serve, and enhances customer satisfaction.
Skills:
EDUCATION/CERTIFICATION:Graduate or Masters.
Zones offers a comprehensive Benefits package.
While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.
At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you
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