Branch Manager

12 hours ago

Ernakulam, India Vibedu Study Abroad Full time

Branch Manager – Senior Educational Counselor

Location: Kochi (Kochin), Kerala

Department: Sales & Counseling

Reporting To: Regional Manager

Job Type: Full-time

Experience Required: 5+ years in educational counseling, with at least 2 years in a leadership role

Job Summary:

We are looking for a dynamic and experienced Branch Manager – Senior Educational Counselor to lead our Kochi branch. The ideal candidate will be responsible for overseeing branch operations, managing the counseling team, and driving business growth. You will play a key role in guiding students through career and education planning, while ensuring the branch meets its performance targets.

  • Key Responsibilities:1. Branch Management:
    Oversee day-to-day operations of the Kochi branch
  • Ensure smooth implementation of company policies and procedures
  • Maintain the professional image and compliance of the branch
  • Prepare and present weekly/monthly performance reports to senior management
    1. Educational Counseling:
      Provide in-depth counseling to students regarding overseas education options (universities, courses, visa processes)
  • Conduct career guidance sessions and evaluate student profiles
  • Stay updated with education industry trends, university application cycles, and visa regulations
    1. Business Development & Revenue Generation:
      Drive student enrollment and achieve monthly/quarterly sales targets
  • Plan and execute local marketing initiatives (seminars, webinars, school/college visits)
  • Build partnerships with local institutions and referral networks
    1. Team Leadership:
      Hire, train, and mentor branch staff (counselors, front office, telecallers)
  • Set individual and team targets and track performance
  • Promote a culture of high performance, accountability, and customer service
    1. Customer Relationship Management:
      Maintain excellent relations with students and parents
  • Ensure high levels of customer satisfaction and follow-up service
  • Handle escalations and resolve client concerns professionally
  • Requirements:
    Graduate/Postgraduate in Education, Management, or related field
  • Minimum 5 years of experience in educational counseling; 2+ years in a managerial role
  • Strong communication and interpersonal skills
  • Sales-oriented mindset with proven leadership capabilities
  • Familiarity with study abroad programs (USA, UK, Canada, Australia, Europe, etc.) is preferred
  • Proficient in MS Office, CRM tools, and digital platforms
  • Preferred Skills:
    Multilingual (Malayalam, English, Hindi)
  • Goal-driven with the ability to handle pressure
  • Excellent presentation and negotiation skills
  • Strong organizational and time-management abilities
  • Salary & Benefits:
    Competitive salary based on experience
  • Incentives/Bonuses based on performance
  • Professional development opportunities

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