Sr. Technical Program Manager, Alexa Customer Journeys
2 days ago
Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa Customer Journeys team is looking for a Sr. Technical Program Manager in the mission to make Alexa an expert on itself, providing useful information and experiences to customers seeking to take advantage of all of their devices’ features and capabilities.You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies, to design customer-facing experiences with Alexa, and building solutions to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, product managers, user experience designers as well as customer service leads.Key job responsibilities* Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels* Make tradeoffs while balancing the business needs with technical constraints* Work closely with product and engineering teams to define near term and long term product roadmap* Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time* Serve as a trusted advisor to product and engineering teamThis role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.BASIC QUALIFICATIONS - 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipOur inclusive culture empowers Amazonians to deliver the best results for our customers.
-
Hyderabad, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast...
-
Hyderabad, Telangana, IND, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAre you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa...
-
Customer Journey Architect, Senior
4 days ago
Hyderabad, Telangana, India Blackbaud Full time ₹ 12,00,000 - ₹ 36,00,000 per yearBlackbaud is hiring a Customer Journey Architect, Senior to join our Customer Success team. In your role as a Customer Journey Architect you will be responsible for designing and implementing strategies to ensure customer satisfaction and loyalty. Blackbaud is committed to ensuring customers have a positive experience with the our products or services, and...
-
Customer Journey Architect, Senior
2 days ago
Hyderabad, India Blackbaud Full timeBlackbaud is hiring a Customer Journey Architect, Senior to join our Customer Success team. In your role as a Customer Journey Architect you will be responsible for designing and implementing strategies to ensure customer satisfaction and loyalty. Blackbaud is committed to ensuring customers have a positive experience with the our products or services, and...
-
Sde-ii, Alexa Subscriptions Growth
6 days ago
Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience - Experience programming with at least one software...
-
Customer Journey Architect, Senior
1 week ago
Hyderabad, Telangana, India Blackbaud Full time ₹ 12,00,000 - ₹ 24,00,000 per yearBlackbaud is hiring a Customer Journey Architect, Senior to join our Customer Success team. In your role as a Customer Journey Architect you will be responsible for designing and implementing strategies to ensure customer satisfaction and loyalty. Blackbaud is committed to ensuring customers have a positive experience with the our products or services, and...
-
Hyderabad, India ADCI HYD 13 SEZ Full timeTransportation Financial Systems (TFS) team is looking for a talented and highly motivated Sr. Technical Program Manager (TPM) who enjoy solving challenging and complex business problems at Amazon scale.Key job responsibilitiesThe right candidate will possess a strong program management background, has experience leading large projects, and has a...
-
Hyderabad, India Amazon Full timeJob Description Description Come join the team behind Alexa, building the speech AI data center and large language model solutions behind Amazon Echo, Amazon products, services for 44 countries. You can help us invent the future. As a member of our team, you will be responsible for leading the development and launch of core product features. You will have a...
-
Sr. Technical Program Manager, Business
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDo you have a passion for leading large, cross-organizational, and functional programs and initiatives? Are you looking for an opportunity to join a team that has a global and cross Amazon scope? If yes, our team is looking for a Sr. Technical Program Manager with your enthusiasm and skills to work as part of the team.Come be a part of a rapidly expanding...
-
Sr. Technical Program Manager, Business
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per yearDESCRIPTIONDo you have a passion for leading large, cross-organizational, and functional programs and initiatives? Are you looking for an opportunity to join a team that has a global and cross Amazon scope? If yes, our team is looking for a Sr. Technical Program Manager with your enthusiasm and skills to work as part of the team. Come be a part of a rapidly...
