OFIN support E-Business suite

4 weeks ago


Bengaluru, India Landmark Group Full time
Knowledge, Skills & Experience Job Experience •

6+ years of experience in support or development of RICE components as Technical/Techno-functional consultant in Oracle E-Business Suite - Finance modules (AP/AR/GL/FA/PO). •

Exposure to Interfaces/Conversions/Reports with good knowledge of Oracle PL/SQL (procedures/packages/functions etc.) •

Experience in solving critical issues •

Good to have prior experience in the Retail domain. •

Good analysis, debugging, and communication skills are a must. •

Demonstrate knowledge and understanding of large and complex technical system architecture •

Excellent customer service skill. Job Description: We are currently seeking a skilled L3 Support Engineer •

Post-production Technical/Techno-functional support for all RICE components in Oracle E-

business Suite(R12) - Finance modules (AP/AR/GL/FA/PO). •

Understanding business processes and integration flows as required. •

Involvement in transition and migration process of solutions with Project team. •

Proactive in debugging and resolution issues reported by the L2/business team as per SLA. •

Conduct emergency bug fixes that impact production (if needed). •

Proactively check logs and dashboard patterns, identify potential issues, and fix the same. •

Identify gaps in alerting - work closely with engineering teams to fill the gaps. •

Conduct root-cause analysis with detailed documentation. •

Check if alerts are in place for all application anomalies. •

Fine-tune thresholds. •

Remove false alerts. •

Identify monitoring opportunities and automation opportunities and implement them. •

Create a knowledge base (SOPs and runbooks) for Production support. •

Work on enhancements requests.

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