Navi | Vigilance Officer

2 weeks ago

Mumbai, India Navi Full time
About NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.Founders: Sachin Bansal & Ankit AgarwalKnow what makes you a “Navi_ite” :1.Perseverance, Passion and Commitment• Passionate about Navi’s mission and vision• Demonstrates dedication, perseverance and high ownership• Goes above and beyond by taking on additional responsibilities2.Obsession with high quality results• Consistently creates value for the customers and stakeholders through high quality outcomes• Ensuring excellence in all aspects of work• Efficiently manages time, prioritizes tasks, and achieves higher standards3.Resilience and Adaptability• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

Key responsibilities:Vigilance mandate across three dimensions:Preventive: reducing occurrence of a lapse (violation of governance / policy requirements)Detective: identifying & verifying occurrence of a lapsePunitive: deterring the occurrence of a lapseAddress customer complaints / grievances raised to law enforcement authoritiesEngage & liaise with law enforcement agencies / authorities locallyLiaison with Government Authorities in handling local, on ground matters with police, managing investigations on fraud rings.Maintain a strong network of LEA relationships, especially in focus regions covered, to leverage when addressing matters of customer complaints / fraudsTo build this network regionally, and maintain / grow on an ongoing basis, plan for engagement on the groundRequired Skills:Degree qualified with minimum 8+ years of relevant experience(Ex-LEA / Legal experience would be preferred)Hands-on approach in solving complex security problemsIdentifies stakeholder expectations, and adjusts language/ style to suit the listener; structures information to be well-reasoned and solution-focusedAbility to balance risk, potential impact, resourcing, business drivers, and timelinesExcellent verbal and written communication skillsAbility to work independently on complex and confidential tasksStrong understanding of Pre and post-acquisition fraud risk, Unsecured & Secured Credit underwriting skill, Customer Management Skill.

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