Loan Officer Home Loan

4 weeks ago


mumbai, India Hiringlabs Business Solutions Full time
ROLES &RESPONSIBILITIES: 1. Prospecting with suspect leads. A suspectis a person who has still not decided on taking aloan.2. Converting a suspect to a prospect.This involves thefollowing:
  • Establishing contact withthe prospect this could involve several calls and may need a callat a time beyond office hours.
  • This will alsoinvolve making calls at different times in order to achievesuccess.
  • NeedAnalysis
  • EligibilityProfiling
  • Setting up anappointment
  • Follow up with the prospect postevery meeting with the sales officer untilconclusion.
3. Basis feedback fromthe prospect seek interventions from the senior sales resource orby your ownself in satisfying customer needs with the objective ofconverting the prospect to a customer4.Responsible for conversion of suspects to prospects tocustomers5. Provide support to the salesteam in increasing conversionsby:
  • Prompt calling to all suspects /prospects
  • Timely follow up with allprospects
  • Cordial relationships with the salesofficer mapped.
  • Collaboration with the salesofficer in providing feedback.
6.Responsible for complete knowledge of company products and policiesas well as those of competition7.Responsible for quality of the conversation which entails thefollowing:
  • Accuracy
  • ProductKnowledge
  • Appraisal Skills
  • Punctuality &TOS
  • TATcommitments
8. Ability to handleobjections9. Updating the software. You mustcapture your conversation with the customer effectively such that athird person is able to carry on the conversation with the customerwhere you left off. 10. GeneratingReferences: The quality of your conversation and your ability toconnect with the customer is also reflected in the number ofreferences that you generate. 11. Providingmarket feedback to the supervisor: It is important to share withyour supervisor any trends that you come across whilst speaking toa prospect. Examples could be objections from prospects regards theprocessing fee being charged by us vis vis the same being chargedby a specific competitor.

loan,prospect,customer,collaboration


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