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(3 Days Left) Presales Executive

2 months ago

Delhi, India Livspace Full time
Responsibilities

- Make outgoing calls to potential customers to schedule high-quality leads for sales.- Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives.- Seize opportunities to upsell services when they arise.- Follow up with potential customers in a timely manner if necessary.- Manage a large number of outbound calls in a timely manner.- Document all call information in the CRM according to standard operating procedures.- Meet personal/team qualitative and quantitative targets.- Possess strong knowledge of Livspace services to identify customer needs when qualifying them.- Keeping records of customer interactions and different transactions, recording details of comments, inquiries & and complaints.- Communicate effectively and professionally in all forms of communication with internal and external customers.

Qualifications

- A graduate in any stream (10+2+3 regular education)- 2-5 years of relevant experience in telesales, inside sales, or similar- Familiar with CRM & cloud telephony systems and practices- Customer focussed and adaptable to different personality types- Have the ability to multitask, set priorities, and manage time effectively- Possess previous experience in a call centre dealing with Indian consumers.- Superior listening, verbal, and written communication skills- Proficient in spoken English with proper grammar & and fluency

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