Delivery Manager

3 weeks ago

Kolkata, India Tata Consultancy Services Full time
About the Role:
Role - Delivery Manager
Location - Kolkata
Experience range - 10 to 15 years
Qualification - Accounting & Finance - B.Com/ M.Com, ICWA, CA
Responsibilities:
Customer Management
- Manage Client relationships.
- Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.
- Work closely with multiple Client Stakeholders to understand various business requirements.
- Pro-active approach towards planning and execution to meet customer's expectations.
- Develop and drive service improvements based on RCA’s, trends and customer inputs.
Delivery Management
- Analyze daily performance indicators, encourage awareness and drive performance improvements.
- Drive strategies towards consistent performance as per agreed SLAs and continuous improvement.
- Ensure appropriate Staffing and future pipeline.
- Establish clear internal and external governance structure.
- Front end customer and lead periodic review discussions.
- Provide leadership, guidance and feedback on individual and team performance.
- Maintain strong relationships with internal / external stakeholders and address business needs effectively.
- Drive adherence to audits and compliance requirements.
- Understand project cost and budget gross margin, revenue and cost levers. Lead P&L for the location.
- Manage Escalation and resolution handling.
Behavioral Competencies:
- Customer focus, Drive for results in a team and ability to take ownership.
- Strong analytical skills.
- Flair and ability to evaluate business opportunities and make sound business judgements.
- Relationship building and networking skills.
- Strong communication and presentation skills.
- Ability to complete a assignment/ job within stipulated timeline.
- Flair for comprehending the finance documents.
- Strong Team player, ability to manage conflicts.
- Ability to mentor and guide teams.
- Strong execution skills with focus on clear, realistic action steps and timelines.
Others:
- Good facilitation skills, strong verbal and written communication.
- Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.
- Possess excellent interpersonal skills, open to all available shifts.

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