Delivery Manager

2 weeks ago

Kolkata, India Tata Consultancy Services Full time

TCS Kolkata/ Mumbai(Thane) Hiring for Delivery Manager_Accounts/ Finance


Interested candidates please apply to Job code: 374853 via https://lnkd.in/gssSJggw, CLICK ON APPLY NOW AND BROWSE JOB CODE(374853) IN THE KEYWORDS SECTION.

Functional Title: Delivery Manager

Location: Thane/Kolkata

Experience: 10-16 years


Preferable Qualification

Accounting & Finance - B.Com/ M.Com, ICWA, CA

Minimum 15 years of regular, full-time education (10 + 2 + 3)

Should be flexible with night shifts & rotation shifts


Job Requirement


Customer Management

Manage Client relationships. Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.


Work closely with multiple Client Stakeholders to understand various business requirements

Pro-active approach towards planning and execution to meet customer's expectations


Develop and drive service improvements based on RCA’s, trends and customer inputs

Delivery Management


Analyze daily performance indicators, encourage awareness and drive performance improvements

Drive strategies towards consistent performance as per agreed SLAs and continuous improvement


Ensure appropriate Staffing and future pipeline


Establish clear internal and external governance structure


Front end customer and lead periodic review discussions


Provide leadership, guidance and feedback on individual and team performance

Maintain strong relationships with internal / external stakeholders and address business needs effectively


Drive adherence to audits and compliance requirements

Understand project cost and budget gross margin, revenue and cost levers. LeadP&L for the location.


Manage Escalation and resolution handling

Behavioral Competencies


Customer focus, Drive for results in a team and ability to take ownership

Strong analytical skills


Flair and ability to evaluate business opportunities and make sound business judgements


Relationship building and networking skills


Strong communication and presentation skills


Ability to complete a assignment/ job within stipulated timeline


Flair for comprehending the finance documents


Strong Team player, ability to manage conflicts


Ability to mentor and guide teams.


Strong execution skills with focus on clear, realistic action steps and timelines

Others


Good facilitation skills, strong verbal and written communication


Ability to work effectively in ambiguity, shifting priorities and multiple deadlines


Possess excellent interpersonal skills, open to all available shifts

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