IT Support Engineer

3 weeks ago

Bagalur, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time
Job Description

We are seeking a proactive and customer-focused L1 Desktop & Server Support Engineer to provide first-level technical assistance to end-users and basic server administration support. The role involves troubleshooting hardware, software, network, and server-related issues, ensuring minimal downtime, and escalating unresolved problems to higher-level support teams.


Requirements Key Responsibilities:

  • Provide first-level support for desktops, laptops, printers, and peripherals.

  • Install, configure, and troubleshoot operating systems (Windows, macOS, Linux – as applicable).

  • Handle incidents through ticketing systems with proper documentation.

  • Assist with user account creation, password resets, and access rights in Active Directory.

  • Perform basic server monitoring, backup checks, and patch updates.

  • Support Windows Server administration (user/group management, shares, permissions).

  • Troubleshoot basic issues in server hardware and escalate as required.

  • Support email (Exchange / O365) and business applications.

  • Provide basic network troubleshooting (LAN, Wi-Fi, IP configuration, DHCP, DNS).

  • Install antivirus, updates, and patches across desktops and servers.

  • Maintain IT asset inventory and ensure compliance with IT policies.

  • Escalate complex issues to the L2 / L3 server or network teams.


Required Skills & Qualifications:

  • Diploma / Graduate in Computer Science, IT, or related field.

  • 0–3 years of experience in desktop and server support.

  • Knowledge of Windows OS, MS Office, and Windows Server basics.

  • Familiarity with Active Directory, DHCP, DNS, and file/print servers.

  • Basic understanding of server monitoring tools and backup systems.

  • Strong communication and problem-solving skills.

  • Ability to work in shifts and follow escalation procedures.



Benefits

• Health insurance coverage for Self, Spouse, and Kids

• Retirement savings plan with employer matching contributions

• Opportunities for professional development and advancement within the organization



Requirements
Bachelor's degree in Business Administration, HR, or a related field. 2+ years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word, Excel, Outlook). Familiarity with insurance coordination and asset management systems is a plus.

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