
IT Support Engineer
2 days ago
We are seeking a proactive and customer-focused L1 Desktop & Server Support Engineer to provide first-level technical assistance to end-users and basic server administration support. The role involves troubleshooting hardware, software, network, and server-related issues, ensuring minimal downtime, and escalating unresolved problems to higher-level support teams.
Requirements Key Responsibilities:
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Provide first-level support for desktops, laptops, printers, and peripherals.
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Install, configure, and troubleshoot operating systems (Windows, macOS, Linux – as applicable).
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Handle incidents through ticketing systems with proper documentation.
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Assist with user account creation, password resets, and access rights in Active Directory.
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Perform basic server monitoring, backup checks, and patch updates.
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Support Windows Server administration (user/group management, shares, permissions).
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Troubleshoot basic issues in server hardware and escalate as required.
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Support email (Exchange / O365) and business applications.
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Provide basic network troubleshooting (LAN, Wi-Fi, IP configuration, DHCP, DNS).
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Install antivirus, updates, and patches across desktops and servers.
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Maintain IT asset inventory and ensure compliance with IT policies.
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Escalate complex issues to the L2 / L3 server or network teams.
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Diploma / Graduate in Computer Science, IT, or related field.
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0–3 years of experience in desktop and server support.
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Knowledge of Windows OS, MS Office, and Windows Server basics.
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Familiarity with Active Directory, DHCP, DNS, and file/print servers.
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Basic understanding of server monitoring tools and backup systems.
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Strong communication and problem-solving skills.
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Ability to work in shifts and follow escalation procedures.
Benefits
• Health insurance coverage for Self, Spouse, and Kids
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization
Requirements
Bachelor's degree in Business Administration, HR, or a related field. 2+ years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word, Excel, Outlook). Familiarity with insurance coordination and asset management systems is a plus.
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