Support Engineer

3 weeks ago

Bagalur, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time
Job Description

We are looking to onboard a proactive and motivated L1 WAN Support Engineer to support our client’s global network operations. The ideal candidate should have a foundational understanding of networking concepts , hands-on experience in monitoring network devices , and a strong willingness to work in a 24/7 support environment .

The role involves responding to alerts, performing initial troubleshooting, and escalating issues as per SOPs. It offers exposure to enterprise WAN infrastructure, multi-vendor environments, and international connectivity.



Requirements Key Responsibilities:

  • Perform continuous monitoring of WAN links and network devices using NMS tools.

  • Respond to alerts, raise and update incident tickets as per SOPs.

  • Perform basic troubleshooting for WAN-related issues and escalate as per SLA.

  • Document incidents, actions taken, and escalate unresolved issues to L2 engineers.

  • Coordinate with ISPs and internal teams for link status, outages, and updates.

  • Participate in shift handovers, maintain logs, and follow up on pending actions.

  • Provide first-level support for BGP and routing alerts (under L2 guidance).

  • Ensure compliance with ticketing and reporting procedures (e.g., ServiceNow).


Must-Have Skills:

  • Diploma or Bachelor's in Computer Science, IT, or related field.

  • 1–2 years of experience in network operations or IT support.

  • Basic understanding of Routing & Switching concepts (BGP, OSPF, VLANs).

  • Familiarity with Cisco/Juniper devices and CLI (basic level).

  • CCNA Certified (or currently pursuing).

  • Willingness to work in 24/7 rotational shifts.

  • Strong communication and incident reporting skills.



Benefits
  • Health insurance coverage for Self, Spouse, and Kids.
  • Long-term benefit savings plan with employer matching contributions
  • Opportunities for professional development and advancement within the organization




Requirements
Bachelor's degree in Business Administration, HR, or a related field. 2+ years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word, Excel, Outlook). Familiarity with insurance coordination and asset management systems is a plus.

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