
Support Engineer
2 days ago
We are looking to onboard a proactive and motivated L1 WAN Support Engineer to support our client’s global network operations. The ideal candidate should have a foundational understanding of networking concepts , hands-on experience in monitoring network devices , and a strong willingness to work in a 24/7 support environment .
The role involves responding to alerts, performing initial troubleshooting, and escalating issues as per SOPs. It offers exposure to enterprise WAN infrastructure, multi-vendor environments, and international connectivity.
Requirements Key Responsibilities:
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Perform continuous monitoring of WAN links and network devices using NMS tools.
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Respond to alerts, raise and update incident tickets as per SOPs.
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Perform basic troubleshooting for WAN-related issues and escalate as per SLA.
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Document incidents, actions taken, and escalate unresolved issues to L2 engineers.
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Coordinate with ISPs and internal teams for link status, outages, and updates.
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Participate in shift handovers, maintain logs, and follow up on pending actions.
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Provide first-level support for BGP and routing alerts (under L2 guidance).
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Ensure compliance with ticketing and reporting procedures (e.g., ServiceNow).
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Diploma or Bachelor's in Computer Science, IT, or related field.
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1–2 years of experience in network operations or IT support.
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Basic understanding of Routing & Switching concepts (BGP, OSPF, VLANs).
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Familiarity with Cisco/Juniper devices and CLI (basic level).
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CCNA Certified (or currently pursuing).
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Willingness to work in 24/7 rotational shifts.
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Strong communication and incident reporting skills.
Benefits
- Health insurance coverage for Self, Spouse, and Kids.
- Long-term benefit savings plan with employer matching contributions
- Opportunities for professional development and advancement within the organization
Requirements
Bachelor's degree in Business Administration, HR, or a related field. 2+ years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word, Excel, Outlook). Familiarity with insurance coordination and asset management systems is a plus.
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