Operations Manager
2 weeks ago
Meet the Masters of Streamlining: Drive Innovation and Lead Global Teams in Process Automation
Elevate your career by joining a leading consultancy specializing in process automation and business optimization. Our client offers comprehensive, end-to-end services aimed at enhancing efficiency and streamlining operations for employees and customers alike. With extensive cross-industry experience, their team excels in service improvement and business process management across sectors such as aged care, healthcare, disability care, and higher education. Join a renowned team known for expertise in business process improvement and intelligent automation. Our client is committed to making a tangible impact, driving efficiency, and fostering innovation. Collaborating with them means contributing to transformative projects that enhance operational workflows and deliver exceptional results across diverse industries and the public sector.
Job Description
As an Operations Manager , you will lead and manage a team of professionals, including project managers, business analysts, and technical experts, to deliver successful IT projects and solutions. You will provide guidance, coaching, and mentorship to team members, fostering a culture of collaboration, innovation, and continuous improvement.
Automate Your Career to New Heights
Employment type: Full-time
Work Setup: Hybrid; Kuala Lumpur, Malaysia
Shift: Local Shift, Mon - Fri 07:00 AM - 04:00 PM (Semi flexi)
Process Powerhouse: Your Daily Automation Impact
Managerial Leadership:
- Lead and manage a team of professionals, including project managers, business analysts, and technical experts, to deliver successful IT projects and solutions.
- Provide guidance, coaching, and mentorship to team members, fostering a culture of collaboration, innovation, and continuous improvement.
- Set clear performance expectations and goals for the team, and monitor progress to ensure objectives are met or exceeded.
Lead Generation and Sales Opportunities:
- Develop and execute strategies to generate leads, identify sales opportunities, and expand the company's client base.
- Collaborate with sales and marketing teams to develop targeted campaigns, pitch presentations, and promotional materials to attract new clients and partners.
Project Delivery Management:
- Oversee end-to-end project delivery, from inception to completion, ensuring projects are delivered on time, within budget, and meeting quality standards.
- Manage project scope, resources, and timelines, and proactively identify and mitigate risks and issues to minimize project delays and disruptions.
- Coordinate with cross-functional teams, including development, QA, and operations, to ensure seamless project execution and delivery.
Status Reporting:
- Prepare and deliver regular status reports, updates, and presentations to senior management and stakeholders on project progress, milestones, and key performance indicators.
- Communicate project status, risks, and issues effectively, and propose solutions and recommendations to address challenges and drive project success.
Delivery Quality Assurance:
- Ensure the quality and integrity of project deliverables by implementing best practices, standards, and quality assurance processes throughout the project lifecycle.
- Conduct regular reviews and audits of project deliverables, processes, and methodologies to identify areas for improvement and optimization.
Business Development and Growth:
- Identify new business opportunities, market trends, and emerging technologies to drive business growth and expansion.
- Collaborate with senior management to develop and implement strategic initiatives, business plans, and growth strategies to achieve company objectives.
Requirements
The Nuts and Bolts of Your Expertise
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field (or equivalent work experience).
- Minimum of 10 years of experience in IT project management, operations management, or business management roles, with a focus on project delivery and team leadership.
- Proven track record of successfully leading and managing teams to deliver complex IT projects on time and within budget.
- Strong business acumen and strategic thinking skills, with the ability to develop and execute business plans and growth strategies.
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients, senior executives, and cross-functional teams.
- Experience with robotic process automation (RPA) technologies and exposure to automation initiatives is highly desirable.
- Demonstrated ability to generate leads, identify sales opportunities, and drive business development efforts.
- Experience in building teams from scratch, including recruitment, onboarding, and team development.
- Knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall) and experience with project management tools and software.
- Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop practical solutions.
Benefits
Reap the Rewards of Efficiency
- Hybrid work set-up
- Prime office location
- Competitive salary package
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Upskilling: Emapta Academy
Who are we?
Take part on a journey of professional fulfillment with Emapta, where career aspirations meet the vibrant spirit of Malaysia. Join a community that embraces the essence of togetherness, fostering excellence through shared camaraderie. At Emapta, we celebrate your unique contributions with compensation packages that mirror your skills and dedication. Our diverse portfolio of international clients spanning various industries attests to our proven track record of success, providing a secure and stable foundation for your professional journey.
In the heart of Malaysia, Emapta brings forth a vision that transcends borders. With over 700 global partners favoring the creation of remote jobs within our country, we are committed to helping you and countless others realize your full potential and aspirations without the necessity to venture overseas. Your dreams are our mission, and together, we'll create a legacy of success, right here in Malaysia.
#EmaptaExperience
Requirements
The Nuts and Bolts of Your Expertise Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field (or equivalent work experience). Minimum of 10 years of experience in IT project management, operations management, or business management roles, with a focus on project delivery and team leadership. Proven track record of successfully leading and managing teams to deliver complex IT projects on time and within budget. Strong business acumen and strategic thinking skills, with the ability to develop and execute business plans and growth strategies. Excellent communication and interpersonal skills, with the ability to effectively interact with clients, senior executives, and cross-functional teams. Experience with robotic process automation (RPA) technologies and exposure to automation initiatives is highly desirable. Demonstrated ability to generate leads, identify sales opportunities, and drive business development efforts. Experience in building teams from scratch, including recruitment, onboarding, and team development. Knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall) and experience with project management tools and software. Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop practical solutions.
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