Current jobs related to Analyst - Service Desk - Chennai - dss+
-
Service Desk Analyst
4 days ago
Chennai, India UST Full timeJob Summary: Service Desk Analyst is responsible for providing second-level technical support to end-users and resolving more complex hardware, software, and networking issues. This role serves as the escalation point for the Tier 1 support team and requires strong problem-solving skills, a deep technical understanding, and excellent communication abilities...
-
Service Desk Analyst
4 days ago
chennai, India UST Full timeJob Summary: Service Desk Analyst is responsible for providing second-level technical support to end-users and resolving more complex hardware, software, and networking issues. This role serves as the escalation point for the Tier 1 support team and requires strong problem-solving skills, a deep technical understanding, and excellent communication abilities...
-
Service Desk Analyst
4 days ago
Chennai, India UST Full timeJob Summary: Service Desk Analyst is responsible for providing second-level technical support to end-users and resolving more complex hardware, software, and networking issues. This role serves as the escalation point for the Tier 1 support team and requires strong problem-solving skills, a deep technical understanding, and excellent communication abilities...
-
Service Desk Analyst
3 days ago
chennai, India UST Full timeJob Summary: Service Desk Analyst is responsible for providing second-level technical support to end-users and resolving more complex hardware, software, and networking issues. This role serves as the escalation point for the Tier 1 support team and requires strong problem-solving skills, a deep technical understanding, and excellent communication...
-
Service Desk Expert
4 months ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
-
Service Desk Lead
4 days ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk LeadExperience Range: 7 – 12 YearsLocation: Chennai / BangaloreMust Have:•To manage the Service Desk team according to TCS...
-
Service Desk Agent
6 days ago
Chennai, India Tata Consultancy Services Full timeTCS Hiring: Service Desk Agent/AnalystLocation Chennai, BangaloreRequired Technical Skill Set:Desktop & Network troubleshootingDesired Experience Range:2 – 5 yearsMust Have: Should be ITIL Foundation certifieda strong cross-team collaboratorRequires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which mayRequires...
-
Service Desk Lead
4 days ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Lead Experience Range: 7 – 12 Years Location: Chennai / Bangalore Must Have: • To manage the Service Desk team according...
-
Service Desk Lead
5 days ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk LeadExperience Range: 7 – 12 YearsLocation: Chennai / BangaloreMust Have:• To manage the Service Desk team according to TCS...
-
Service Desk Lead
4 days ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk LeadExperience Range: 7 – 12 YearsLocation: Chennai / BangaloreMust Have:• To manage the Service Desk team according to TCS...
-
Service Desk Lead
4 days ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Lead Experience Range: 7 – 12 Years Location: Chennai / Bangalore Must Have: • To manage the Service Desk team according...
-
Service Desk Lead
5 days ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk LeadExperience Range: 7 – 12 YearsLocation: Chennai / BangaloreMust Have:• To manage the Service Desk team according to TCS...
-
Opening for IT Service Desk
4 months ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
-
Service Desk Agent
1 week ago
Chennai, India Tata Consultancy Services Full timeTCS Hiring: Service Desk Agent/Analyst Location Chennai, BangaloreRequired Technical Skill Set: Desktop & Network troubleshootingDesired Experience Range:2 – 5 yearsMust Have: Should be ITIL Foundation certified a strong cross-team collaboratorRequires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may...
-
Service Desk Agent
7 days ago
chennai, India Tata Consultancy Services Full timeTCS Hiring: Service Desk Agent/Analyst Location Chennai, Bangalore Required Technical Skill Set: Desktop & Network troubleshooting Desired Experience Range: 2 – 5 years Must Have: Should be ITIL Foundation certified a strong cross-team collaborator Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment,...
-
Service Desk Agent
1 week ago
Chennai, India Tata Consultancy Services Full timeTCS Hiring: Service Desk Agent/Analyst Location Chennai, BangaloreRequired Technical Skill Set: Desktop & Network troubleshootingDesired Experience Range:2 – 5 yearsMust Have: Should be ITIL Foundation certified a strong cross-team collaboratorRequires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may...
-
Service Desk Agent
4 days ago
chennai, India Tata Consultancy Services Full timeTCS Hiring: Service Desk Agent/Analyst Location Chennai, BangaloreRequired Technical Skill Set: Desktop & Network troubleshootingDesired Experience Range:2 – 5 yearsMust Have: Should be ITIL Foundation certified a strong cross-team collaboratorRequires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may...
-
Service Desk
3 months ago
Chennai, India Tata Consultancy Services Full timeEUC Service Desk Location: Mumbai and Chennai Total Exp range: 4 to 8 yrs
-
Service desk lead
3 months ago
Chennai, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...
-
Service Desk Specialist
4 days ago
Chennai, India Tata Consultancy Services Full timeRole - Service Desk Analyst Required Technical Skill Set - Desktop & Technical troubleshooting Exp Range-1 to 4 Years Location- Chennai, Pune, Noida Desired Competencies (Technical/Behavioural Competency) Must-Have Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to...
Analyst - Service Desk
3 months ago
dss+
is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization, prioritization, and assignment, as well as escalate major IT incidents. The ideal candidate will possess strong communication, collaboration, interpersonal skills, excellent problem-solving abilities, adherence to IT operational processes, and commitment to continuous service improvement.
Ticket Management: Triage, categorize, prioritize, and assign tickets. Monitor the Service Desk queue to ensure all tickets are handled promptly and professionallyIncident Escalation: Escalate major IT incidents as necessary and ensure timely communication and resolutionAccount Management: Maintain Active Directory user records, access, and handle account provisioning and termination. (Joiners, movers and Leaver’s process)Customer Service: Provide high-quality customer service for all the Service requests and Incidents. Ensure efficient and effective query resolution by taking ownership for first call resolution. Track the Customer survey feedbackService Improvement: Maintain and improve key Service Desk performance indicators. Identify opportunities to improve user experience through training and development sessionsCompliance and Processes: Follow and Adhere to agreed IT processes consistently to deliver high-quality IT services
Required Skill Set:Experience: 2+ Years experience working with Service Desk IT supportCertification: ITIL V4 Foundation Certification preferredTechnical Skills: Familiarity with ITIL processes. (Service request, Incident, Problem and Change Management)Communication: Strong written and verbal communication skillsCustomer Service: Excellent customer service skills with a focus on providing efficient and effective query resolutionTeamwork and Proactiveness: Ability to work well in a team, proactive in identifying opportunities for service improvement, and committed to maintaining high standards of service deliveryITSM Platforms: Familiarity with ITSM tools like ManageEngine, ServiceNow, JIRA, BMC Remedy, etc. Microsoft D365 certification preferred
