Service Desk Agent

2 days ago


Chennai, India Tata Consultancy Services Full time

TCS Hiring: Service Desk Agent/Analyst


Location Chennai, Bangalore


Required Technical Skill Set:

Desktop & Network troubleshooting


Desired Experience Range:

2 – 5 years


Must Have: Should be ITIL Foundation certified

a strong cross-team collaborator

Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may



Requires good verbal and written communication skills as well as strong customer service and interpersonal skills

Need for international client (UK)

Willingness to work in any shifts including night shifts

Accountable to answer customer requests and assisting customer either by email/chat or over the phone

Ability to understand customer issue and route to appropriate team


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