
QA general
7 days ago
Job Summary:
We are seeking a detail-oriented and experienced Quality Analyst (QA) to ensure the accuracy, consistency, and compliance of transcribed documents in general and/or medical transcription projects. The ideal candidate will possess strong transcription skills, a deep understanding of language and medical terminology (as applicable), and a keen eye for identifying errors in grammar, formatting, and content.
Key Responsibilities:
- Quality Assurance & Auditing:
Review and audit transcripts for accuracy, grammar, punctuation, formatting, and adherence to client specifications and style guides.
- Transcription Evaluation:
Evaluate transcriptions completed by transcriptionists and editors for overall quality, flagging inconsistencies, omissions, and inaccuracies.
- Feedback & Training:
Provide constructive feedback to transcriptionists/editors and assist in identifying training needs to improve performance and maintain high standards.
- Client Specifications Compliance:
Ensure all transcripts comply with industry regulations (HIPAA for medical transcription) and specific client requirements.
- Error Reporting & Documentation:
Maintain logs of quality scores, error types, and QA trends. Generate reports and assist in quality improvement strategies.
- Continuous Improvement:
Collaborate with the team to update quality standards, style guides, and training materials based on evolving client needs and industry best practices.
Required Skills & Qualifications:
- Proven experience in transcription (general or medical), with at least 2–3 years in a QA or audit role.
- Exceptional listening, language, and editing skills.
- Strong knowledge of English grammar, punctuation, and style.
- Familiarity with medical terminology, anatomy, and pharmacology (for medical transcription).
- Excellent attention to detail and ability to meet tight deadlines.
- Proficiency in transcription software and tools (e.g., Express Scribe, EHR systems, QA platforms).
- Understanding of confidentiality and data privacy regulations (e.g., HIPAA compliance).
Preferred Qualifications:
- Certification in medical transcription (CMT/RMT) is a plus.
- Experience working in a BPO, healthcare documentation, or remote QA team is desirable.
- Strong analytical and communication skills.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Work Location: In person
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