QA general

7 days ago


Thiruvananthapuram, India IQ CTS Academy Full time

Job Summary:

We are seeking a detail-oriented and experienced Quality Analyst (QA) to ensure the accuracy, consistency, and compliance of transcribed documents in general and/or medical transcription projects. The ideal candidate will possess strong transcription skills, a deep understanding of language and medical terminology (as applicable), and a keen eye for identifying errors in grammar, formatting, and content.

Key Responsibilities:

  • Quality Assurance & Auditing:

Review and audit transcripts for accuracy, grammar, punctuation, formatting, and adherence to client specifications and style guides.

  • Transcription Evaluation:

Evaluate transcriptions completed by transcriptionists and editors for overall quality, flagging inconsistencies, omissions, and inaccuracies.

  • Feedback & Training:

Provide constructive feedback to transcriptionists/editors and assist in identifying training needs to improve performance and maintain high standards.

  • Client Specifications Compliance:

Ensure all transcripts comply with industry regulations (HIPAA for medical transcription) and specific client requirements.

  • Error Reporting & Documentation:

Maintain logs of quality scores, error types, and QA trends. Generate reports and assist in quality improvement strategies.

  • Continuous Improvement:

Collaborate with the team to update quality standards, style guides, and training materials based on evolving client needs and industry best practices.

Required Skills & Qualifications:

  • Proven experience in transcription (general or medical), with at least 2–3 years in a QA or audit role.
  • Exceptional listening, language, and editing skills.
  • Strong knowledge of English grammar, punctuation, and style.
  • Familiarity with medical terminology, anatomy, and pharmacology (for medical transcription).
  • Excellent attention to detail and ability to meet tight deadlines.
  • Proficiency in transcription software and tools (e.g., Express Scribe, EHR systems, QA platforms).
  • Understanding of confidentiality and data privacy regulations (e.g., HIPAA compliance).

Preferred Qualifications:

  • Certification in medical transcription (CMT/RMT) is a plus.
  • Experience working in a BPO, healthcare documentation, or remote QA team is desirable.
  • Strong analytical and communication skills.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person


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