Sr. Officer/Officer

1 day ago


Goregaon, India BOBCARD Full time

Role & responsibilities:

Key highlights of the role are listed below (purely indicative and not limiting):

This position would include the mentioned set of responsibilities but not limited to:

  • Understand & manage complete chargeback Processes (Issuing & Acquiring Chargeback Knowledge), Identify Risk Control Issues in the process.
  • Manage relationship with Operations Unit head to ensure the control environment and reporting is robust.
  • Creating robust MIS and assess chargeback performance and control adherence
  • Report over all chargeback operations in a timely manner
  • Oversee all network settlement activity to be performed on timely basis
  • Timely reconciliation of chargeback, monetary adjustments and network General Vouchers & Tally ledgers (VISA/MasterCard/RuPay)
  • Review the CHBK related supporting docs for chargeback, Download Re-Presentment documents from network portal & share with cardholder and also immediate communication with cardholder and Pre-arbitration action.
  • Analysis and Representation of the chargebacks-Acquiring side & preparing documentation for the same. (Scanning & uploading of c/s & document copies).
  • Responding to Pre-Arbitration, Pre-compliance and Arbitration & Compliance filling.
  • Maintenance, Management and fund related activities of various Bank Accounts, General Ledger and Reconciliation of Chargeback recoverable heads.
  • Understand merchant fraud trends and manage early detection and reduction of financial exposures. Tracks chargeback and refers fraudulent activity to the appropriate action
  • Makes decision in a timely manner balancing between need of actions and related analysis
  • Understands applicable compliance, regulatory guidelines and practices.
  • Download the Disputes & adjustment related Reports from PC Data View system on daily basis, Review, Analysis the same & updating in VISA, MasterCard & RuPay Chargeback master MIS.

Applicants should possess the following attributes:

  • Ability to analyze problems/thinks critically
  • Attention to details
  • Communications skills
  • Time management
  • Relevant experience
  • Positive attitude, team players


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