Business Analyst, India Customer Service

2 weeks ago


Bengaluru, India ADCI - Karnataka Full time
We are looking for an outstanding business analyst to join us in Concessions and Andon Team of India Customer Service.Key job responsibilitiesThe BA will focus on- a) Finding opportunities to apply analytics to solve customer and associate problems b) Delivering business insights which help drive improvement in our defect metrics and drive customer satisfaction across Amazon India c) Supporting reporting function on key CS business metrics.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, IND

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent- 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL or ETL- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

PREFERRED QUALIFICATIONS

- Master's degree in business or analytical discipline

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