Invoice Validation Specialist
4 weeks ago
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.POSITION TITLE
Invoice Validation Specialist
POSITION LOCATION
India (Remote)
Work Schedule
Flexible to work any shift between 1pm to 12:30 am IST.
YOUR ROLE
This position is responsible for working directly with the Provider Support Specialists and Providers. The coordinator will be responsible for data validation on provider Invoices and Care Resource Guides (CRG) to include identifying provider Information, identifying CareScout member information, service types, and service costs.
What you will be doing
The coordinator will effectively manage and prioritize Invoice validation in Dynamics 360 and multiple job responsibilities in a fast-paced environment. Responsible for interaction with internal team members involved with the Invoice validation process and CRG development. Document all interactions clearly and concisely and complete all necessary follow-up work. Analyze and process incoming documents and transactions for appropriateness and completeness with guidance from Provider Support Specialists and manager, as needed. Correct/Reprice invoices as needed prior to sending back to the provider with stamp of completion. Understand and maintain HIPAA confidentiality and privacy standards when completing work. Recognize and work within a structured environment with clearly defined SOPs to ensure consistency of invoice practices, compliance and resolution. Support on-going department improvements by being committed to continuous improvements and innovations within the department. Prepare, quality review and send information on care services, providers, and other educational material. Relate to others and work well within a team structure to accomplish goals. What you bring
1+ years prior back-office Operations experience in Financial Services/Health Care industry. Graduate degree in non-technical field (BA/BSc/BCom). Strong critical thinking, organizational and prioritization skills with the ability to handle multiple tasks and meet deadlines while working independently. Proven excellence in customer service which include written communication, diplomacy, clarity, and influence in working with other areas of the business, vendors, and sales force. Individual must be detail oriented and skilled at data analysis. Ability to adapt in a quickly change environment. Good working knowledge of systems applications and analytical tools (e.g. Microsoft Office, Word, Excel, PowerPoint, Adobe Acrobat, etc.). Able to interact effectively at all associate levels. 2 years of experience in adjudicating ongoing invoice processing and/or validation preferred. 1-2 years of bookkeeping experience preferredEmployee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
Competitive Compensation & Total Rewards Incentives Attractive Mediclaim Coverage Annual Leave of up to 25 days 12 Sick Leaves 12 Casual Leaves Additional leaves for marriage, child-birth, adoption, bereavement 11 Holidays for all employees Utility Allowance to cover for Internet and Phone expenses Employment Assistance Program Gratuity eligibility Business Travel Accident Insurance Active employee engagement activities Access to LinkedIn Learning in addition to ongoing Genworth Training calendar-
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