Customer Services Agent
2 weeks ago
About Fyle (Now part of Sage) Fyle is now part of Sage, a global leader in accounting and business management software. Together, we’re building a global expense management solution that simplifies how businesses track, approve, and reconcile spending. About the Role As a Customer Service Agent, you won’t just be answering queries, you’ll be solving real problems, collaborating cross-functionally, and ensuring our customers feel heard, valued, and supported. Your mission will be to manage customer conversations across tickets, chats and calls with care and precision, ensuring we’re not only meeting timelines but exceeding expectations. You’ll work closely with product and engineering teams to drive resolution, provide contextual insights and act as the customer’s internal advocate. If you’re someone who thrives on variety, enjoys ownership, and believes in meaningful impact, this role is for you. Important Job Requirements 1. This is not a pure communication role. You will be responsible for the resolution, not just the response. Think of yourself as the customer’s advocate. 2.You’ll be working in a variable shift schedule that rotates quarterly based on business needs. While we aim for predictability, the majority of shifts will fall during night hours (aligned to US time zones). There is no guarantee of a fixed or daytime shift, so flexibility to work across different time slots. Especially nights is essential for this role. 3.This role comes with a variety. Processes evolve, customer issues vary, and adaptability is key. If you prefer predictable, repetitive tasks, this role may not be the right fit. What we are Looking for: Communication & Management Excellent written and verbal communication, especially email writing with a natural, free-hand tone Excels in phone-based communication with exceptional active listening skills. Strong time management: You’re reliable, proactive, and effective while working independently Deep empathy for the customer with a mindset that prioritizes their experience Functional skills Process discipline: detail-oriented with 100% follow-through on action items and procedures. Demonstrated ownership, willing to go the extra mile to solve complex issues High agency, You can make decisions and drive initiatives independently Tools (Good to have) Prior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc. Who can apply? Willing to work in North America shift(PST time-zone). Key Responsibilities: 1. Handle customer queries via support platforms (tickets, live chat and call) with clarity and empathy 2 .Troubleshoot and resolve issues within defined SLAs 3 .Collaborate with team members and other departments to ensure timely resolution 4. Work closely with account management, onboarding, product and engineering teams to unblock complex cases and ensure delivery on commitments 5. Stay updated on product features to ensure customers receive the most accurate information 6. Capture and report customer feedback from tickets, chat, NPS, or other channels
-
Travel Sales Agent
1 week ago
Delhi, India SHARDA CONSULTANCY SERVICES Full timeJob Description US/UK Travel Sales agents who have handled inbound Sales Call US travel customer services( voice process) Urgently hiring for PPC English Agents /Bilingual/Spanish sales agents . Min.1 yrs exp in US/UK Travel S ales process must salary up to 75k+Unlimited Incentives DELHI NCR call/what's app Nandini Parashar9773634524 This job is provided by...
-
Customer Services Agent
2 weeks ago
india Sage Full timeAbout Fyle (Now part of Sage)Fyle is now part of Sage, a global leader in accounting and business management software. Together, we're building a global expense management solution that simplifies how businesses track, approve, and reconcile spending.About the RoleAs a Customer Service Agent, you won't just be answering queries, you'll besolving real...
-
Customer Services Agent
2 weeks ago
India Sage Full timeAbout Fyle (Now part of Sage)Fyle is now part of Sage, a global leader in accounting and business management software. Together, we’re building a global expense management solution that simplifies how businesses track, approve, and reconcile spending.About the RoleAs a Customer Service Agent, you won’t just be answering queries, you’ll besolving real...
-
Service Desk Agent
1 week ago
Chennai, India Tata Consultancy Services Full timeJob Description Role: Service Desk Agent Location: Chennai/ Bangalore Exp- 3-8 years Desired Competencies: 1. Should be customer centric and understand the Service Desk (SD) support function. 2. Candidate should be proficient in written and verbal English to provide the required IT services. 3. Candidate must be ready to provide the support over the Phone...
-
Agent Service Desk
2 weeks ago
India SITA Full timeAgent Service Desk-35999 **Profession** Service Operations **Work Location** Middle East, India & Africa-Jordan-Amman **Schedule** Full-time Description **PURPOSE**: The Service desk agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are resolved and change requests handled within the agreed...
-
Service Desk Agent
7 days ago
Chennai, India Tata Consultancy Services Full timeJob Description Service Desk Agent (Voice) Required Technical Skill Set Desktop & Network troubleshooting Desired Experience Range 3 5 years Location :Chennai Desired Competencies (Technical/Behavioural Competency) Must-Have - Requires good verbal and written communication skills as well as strong customer service and interpersonal skills - Need for...
-
Service Desk Agent
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full timeRole : Service Desk Agent Experience : 3 to 8 Years Location : Chennai ,Bangalore Interview mode : Weekend Walkin DriveMust-Have** :Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services.Candidate must be ready to provide the support...
-
Copilot Agent Developer
1 week ago
India Info Services Full timeMicrosoft Copilot Agents Developer 100% remote (Preferred is from Hyderabad) Full-time with Info Services Key areas: Microsoft Teams development Microsoft 365 Copilot Agent SDK. Microsoft Graph API Must-haves: - Agent Cost Analysis - Agent Deployment - Custom connectors - Azure AI foundry, for agent lifecycle management Job Summary: We are seeking a highly...
-
Copilot Agent Developer
4 days ago
India Info Services Full timeJob Description Microsoft Copilot Agents Developer 100% remote (Preferred is from Hyderabad) Full-time with Info Services Key areas: Microsoft Teams development Microsoft 365 Copilot Agent SDK. Microsoft Graph API Must-haves: - Agent Cost Analysis - Agent Deployment - Custom connectors - Azure AI foundry, for agent lifecycle management Job Summary: We are...
-
Customer Services Agent
2 weeks ago
india, IN Sage Full timeAbout Fyle (Now part of Sage)Fyle is now part of Sage, a global leader in accounting and business management software. Together, we’re building a global expense management solution that simplifies how businesses track, approve, and reconcile spending.About the RoleAs a Customer Service Agent, you won’t just be answering queries, you’ll besolving real...
