Senior Collection Specialist

3 weeks ago

Chennai, India Sutherland Full time

Hi Connections,
Hiring Senior Collections Specialist

Work From Home

Key Skill: Collections, Good Communication, International Voice

Mandatory Skill: Good Communication, Graduate, Open to shifts
Minimum : 2 years exp in Collections

  1. Review open accounts from the daily Ageing report

  2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations

  3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements

  4. Monitor customer payments activity to ensure receivables are collected in a timely manner

5.Ensure timely escalation in case of non-payment or no response

  1. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner

  2. Identify issues attributing to account delinquency and discuss them with customers and escalate with client

  3. Assists with the cleanup of UC's (unapplied credits), short paid invoices

  4. Send Dunning letter to customers to make the payment of delinquent accounts

10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

11.Update Daily/Weekly trackers and perform self-quality check

12.Adherence to Control and Compliance

  1. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any

  2. Follow and update the Standard Operating Procedure (SOP)

  3. Active participation in Learning & Developments

16.Involve in Process Improvements and its implementation

17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements

  1. Interact and Coordinate with the support functions teams

  2. Preparing questionnaires along with training team for Internal Assessment

20.Adherence to Control and Compliance and collate related documents towards external / internal audit

  1. Acting as a backup to the Team lead as and when required

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