Operations and Customer Success Associate

1 month ago


india Mentoria Full time

Company Description


Mentoria is a career discovery platform that enables students and early working professionals to discover themselves and their ideal career paths. We mentor individuals until they step into a career they’re immensely passionate about. Mentoria has created a unique and holistic career discovery platform that leverages Psychometric Assessment, Counselling by trained counsellors, a large eco-system that guides / mentors the user for lifetime including connects with the industry professionals. ( We've partnered with 180+ corporates like ITC, Britannia, ONGC, Glenmark, L&T, Grasim, Aditya Birla, Axis Bank and more who have sponsored career guidance and counselling for their employees' children as an employee engagement and wellness activity. We're creating a wave of parenting wellness in every corporate in India. Read: SaaS parenting wellness platform for corporates to transform employee engagement within organisations.


Company website:


Role Description


1. Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors.

2. Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements.

3. Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.

4. Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.

5. Taking feedback from customers - through call and video. Getting customer reviews and testimonials.

6. Creating dashboards and reports for our corporate partners

7. Doing briefing calls with new customers to enable them to understand TMS.

8. Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.

9. Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team.


Experience Required : 6 months - 1.5 years

Compensation : 3 - 4 LPA + Incentives



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