Customer Success Associate

4 weeks ago


India Contlo Full time

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's own generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Webpush, and Social media.


With Contlo's Brand AI Model™, businesses can orchestrate all their brand marketing activities by generating personalized marketing creatives and copies, creating behavior-based customer segments, and auto-generating customer journeys. As the Brand AI Model™ is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.


Responsibilities:


  • Develop a deep understanding of our customers' business objectives, challenges, and needs.
  • Serve as the main point of contact for customer inquiries, concerns, and escalations, providing timely and effective solutions.
  • Proactively engage with customers to understand their product usage, identifying opportunities for increased value and optimization.
  • Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and provide seamless solutions.
  • Conduct regular check-ins and business reviews with customers to assess their satisfaction and success with our products.
  • Assist in the onboarding process for new customers, ensuring a smooth transition and understanding of our offerings.


Qualifications and Experience:


  • Bachelor's degree in Business, Marketing, or a related field is preferred.
  • 2+ years of experience in a customer-facing role, preferably in Customer Success, Account Management.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Empathetic and customer-focused mindset with a passion for helping customers succeed.
  • Strong problem-solving skills with the ability to navigate challenges and find effective solutions.
  • Detail-oriented and organized, with the ability to manage multiple customer relationships.
  • Past experience in SAAS Startups is a plus.


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