Senior Analyst _Facility Management_Admin Dept_Mumbai

2 days ago

Chandigarh, India eClerx Full time

Job Responsibilities

  • Administer and control end to end physical security operations; identify & minimize potential challenges and shortcomings.
  • Administer and control end to end facility Management; identify & minimize potential challenges and shortcomings to ensure maximum employee satisfaction. This will cover HK/Reception/OB/PB, Repair & Maintenance / AMC, Admin desk, Client Visit, Courier / Mail Management.
  • Assist in end to end RFP process for all the areas across along with various related documentation in terms of contracting, NDA, necessary training etc.
  • Attend MTM, QBRs with internal customers, weekly Admin call, weekly CCTV footage observations of security, Admin Open House; maintain a tracker of all observations and track closure of eta bound action items to improve/attain customer delight and provide better work environment to employees.
  • Ensure end to end Client/Compliance/Process/Certification Audits, BCP activities, Fire Drill
  • Timely closure of requests raised in Admin desk tool, Incidents & Accidents etc. to attain/achieve conformity to SLA with customers.
  • Demonstrate himself as a team player with good inter personal skills and communication skills
  • SLA and metrics based reporting and management of services to internal customer.
  • Handling process deliverables viz. bills processing, snag list processing, AMC servicing schedules, facility reports, client visits
  • Detailed attention to client visits and seamless arrangements on request
  • Meeting timelines with quality deliverable
  • Enhanced Customer satisfaction through ESAT scores
  • Cost saving through innovative techniques

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