Head of Operations Restaurants

1 day ago

Chandigarh, India fur ball story Full time

Job Description – Head of Operations (All Outlets)

Position Title: Head of Operations – Restaurants (F&B & Kitchen)
Location: Chandigarh (with travel to all outlets)
Reporting To: Director - Back to Source

Role Purpose

The Head of Operations will oversee the smooth functioning of all Back to Source outlets across brands (Back to Source, Chhota Banaras, Café Well-being, Bakery). The role is responsible for ensuring excellence in F&B service, kitchen operations, and successful roll-out of new outlets, while delivering defined Top Line (Revenue) and Bottom Line (Profitability) targets.

Key ResponsibilitiesOperational Leadership

  • Lead day-to-day functioning of all restaurants and kitchens, ensuring consistency in food quality, service, hygiene, and customer experience.
  • Implement and monitor SOPs across outlets for F&B and kitchen operations.
  • Conduct regular audits on service quality, food safety (aligned with HACCP), and overall guest experience.

Business Performance

  • Deliver agreed Top Line (sales) and Bottom Line (profitability) targets across all outlets.
  • Prepare, monitor, and review budgets, cost control measures, and financial KPIs.
  • Work closely with finance and outlet managers to ensure operational efficiency and profitability.

Team Leadership & Training

  • Build, mentor, and motivate outlet managers, chefs, and service leaders to drive a high-performance culture.
  • Ensure structured training programs for kitchen and F&B staff to improve skills, attitude, and guest engagement.
  • Uphold Back to Source values: fairness, transparency, process-driven decision-making.

New Openings

  • Lead planning and execution of new restaurant openings (F&B, kitchen, service layout, manpower).
  • Ensure smooth pre-opening preparations including recruitment, training, vendor alignment, menu rollouts, and guest experience readiness.

Cross-Functional Coordination

  • Collaborate with Marketing for brand promotions and campaigns.
  • Align with HR for recruitment, performance appraisals, and employee engagement initiatives.
  • Provide strategic input to Procurement team, but will not be involved in day-to-day store/ingredient management. Store management will remain a separate vertical.

Key Deliverables

  • Achievement of revenue and profitability targets across outlets.
  • High guest satisfaction (measured through reviews, feedback, repeat visits).
  • Standardized F&B and kitchen operations across all outlets.
  • On-time and smooth roll-out of new outlet openings.
  • Strong leadership pipeline with trained and capable managers.

Candidate Profile

  • Experience: 12–18 years in F&B operations, with exposure to multi-outlet management. Prior experience in both professional structured companies (hotels, QSRs, casual dining) and growth-stage ventures preferred.
  • Skills: Strong leadership, financial acumen, process-driven mindset, people management, guest-centric approach.
  • Personality: Professional, energetic, adaptable, with high integrity and alignment to Back to Source values.
  • Qualification: Degree/Diploma in Hotel Management or equivalent (preferred but not mandatory if experience is strong).

Compensation

Competitive salary package with performance-linked incentives tied to Top Line and Bottom Line delivery.

Job Type: Full-time

Pay: ₹55, ₹110,911.92 per month

Work Location: In person

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