Senior Account Executive

1 month ago

Gurgaon, India TBO.COM Full time
Senior Account Executive

Tbo.Com ( :: 17th Floor , DLF Epitome, Building no 5 , Tower C

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBOs product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBOs approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBOs travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO:

You will influence & contribute to Building World Largest Technology Led Travel Distribution Network for a $ 9 Trillion global travel business market.

We are the emerging leaders in technology led end-to-end travel management, in the B2B space.

Physical Presence in 47 countries with business in 110 countries.

We are notching up our Gross Transaction Volume (GTV) in several billions and growing much faster than the industry growth rate; backed by a proven and well-established business model.

We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.

An open & informal start-up environment which cares.

What TBO offers to a Life Traveler in You:

Chance to work with CXO Leaders. Our leadership come from top IITs and IIMs; or have led significant business journeys for top brands Indian and global brands.

Enhance Your Leadership Acumen. Join the journey to create global scale and World Best.

Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.

Travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.

Own a wide portfolio of our Platform Business, India. Primary focus will be on top talent attraction, retention, development, and engagement. Talent Acquisition, Business HR, HR Operations & Leaning will report in apart from relevant COE functions connected to these domains.

Position Overview:

The Accounts Receivable Specialist plays a crucial role in managing the company’s cash flow by ensuring timely and accurate collection of payments from customers. This role focuses on key responsibilities such as collections, providing statements of accounts (SOA) for payments, resolving disputes, addressing customer queries, and conducting detailed aging analysis. Additionally, the role involves the accurate allocation of payments to respective invoices to ensure proper reconciliation.

Key Responsibilities:

1. Collections:

- Manage and execute the collection process to ensure timely receipt of payments from customers.

- Proactively contact clients via email, phone, or other methods to follow up on overdue invoices.

- Maintain a consistent communication schedule with customers to ensure adherence to payment terms.

2. Providing Statements of Accounts (SOA):

- Prepare and distribute Statements of Account (SOA) to customers to support payment requests.

- Ensure accuracy and completeness of SOA, reflecting all outstanding balances and credits.

- Collaborate with the finance team to ensure alignment with accounting records.

3. Dispute Resolution:

- Act as the primary point of contact for customers to resolve billing disputes and discrepancies.

- Investigate disputed amounts, collaborate with internal teams, and propose solutions to resolve issues.

- Ensure that all dispute resolutions are documented and communicated to relevant stakeholders.

4. Query Resolution:

- Respond to customer inquiries regarding their accounts, payment status, and invoice details.

- Provide timely and professional responses to ensure customer satisfaction.

- Liaise with internal departments (e.g., sales, operations) to obtain the necessary information to resolve queries.

5. Aging Analysis:

- Perform regular aging analysis of accounts receivable to identify overdue invoices.

- Monitor the aging report to ensure timely follow-up on delinquent accounts.

- Generate reports and provide insights to management regarding payment trends, risks, and opportunities.

6. Allocation of Invoices:

- Accurately allocate customer payments to the correct invoices.

- Reconcile customer accounts to ensure that all payments, credits, and adjustments are properly applied.

- Work closely with the finance team to ensure timely reconciliation of all accounts.

Skills & Qualifications:

- Strong understanding of accounts receivable processes and accounting principles.

- Excellent communication and negotiation skills for effective collection and dispute resolution.

- Attention to detail, ensuring accurate SOA preparation and allocation of payments.

- Proficiency in financial software (e.g., ERP systems) and Excel.

- Ability to perform detailed aging analysis and provide insights.

- Strong organizational skills, with the ability to prioritize tasks and manage multiple customer accounts.

Ideal Candidate:

The ideal candidate will have experience in managing the end-to-end accounts receivable process, including collections, dispute resolution, and query management. They should possess strong interpersonal skills to effectively communicate with customers and resolve issues in a timely manner. Analytical abilities are also important for performing aging analysis and maintaining the accuracy of the accounts receivable ledger.

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