Voice Engineer
1 month ago
Job Role -Voice Engineer - Cisco Contact Center
Experience Range: 4 to 10 years
Job Locations: Hyderabad
Job Description
Must have
- Experience in handling Cisco IP telephony Network Infrastructure.
- Understanding of switching – VLAN, Voice VLAN, VTP, STP, PoE, Ether channel, HSRP, Routing Protocols. etc.
- Understanding of the following Cisco Unified Communication Products a) Cisco Call Manager Express b) Understanding of Cisco Licensing models c) Cisco Unified Communication Express & Cisco Unity express d) Cisco IM&P and Jabber e) Gatekeepers f) Gateway protocols: H323, SIP, MGCP, SCCP.
- ITIL Knowledge – Incident, Change, Configuration, Problem Management
- Problem analysis and resolution skills.
- Knowledge in Cisco Unity Connection (Release 10X to 11X)
- Knowledge in planning and designing Cisco unified Communications network
- Knowledge in Cisco Session Management platform (SME)
- Knowledge in Session Border Controller technology
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