Team Leader

7 days ago


Bengaluru, India Refex Group Full time

Key Responsibilities:

  • Lead, coach, and motivate a team of BPO professionals to achieve operational goals.
  • Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
  • Conduct regular team meetings to communicate targets, performance feedback, and process updates.
  • Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
  • Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
  • Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.

Requirement:

Experience: Minimum 5 years experience in as a Team Leader

Qualification : PUC or Graduate.

Language : English, Kannada, Hindi, Tamil, Telugu

Job Types: Full-time, Permanent, Fresher

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person


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