Senior Associate, Solution Engineering

Senior Associate, Solution Engineering– Pune, India Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Join Western Union as Senior Associate, Solution Engineering. Western Union powers your pursuit. We’re seeking a Senior Associate, Solution Engineering based in our Pune, India office. In this role, you will be responsible to develop and implement new software, maintain and improve existing software Role Responsibilities Ensure that software functionality is implemented with a focus on code optimization and organization. Recommend improvements to existing software programs. Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams. Work with a software development team and Service providers in a geographically distributed structure Provide coaching to Junior Members. Works independently on medium to complex projects. Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can-do attitude Experience in developing and implementing web-based solutions. Knowledge of architecture design concepts, object-oriented design and techniques Knowledge of logical and physical database architectures and operating systems Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results Experience in Agile and Iterative development methodologies Strong communication skills with ability to interact with partners globally Experience in financial services and business practices Experience in capture of business reporting requirements and design/development of reports Role Requirements 5+ years of software development experience with focus on software design & development 5+ years of experience in Salesforce, Service Cloud and force.com platform Hands on experience working with service cloud standard features-Chat, CTI, Entitlements, Omni Channel, Email to case, Webforms etc. Should have an expert level understanding of LWC, data modelling, design frameworks. Experience working in Apex, Lightning Framework and components (Aura), Integrations (SF REST API and Composite), Triggers, SLDS, jQuery, Batch, Visual Force, and configurations like Flows, validation rules, Custom Metadata types, profiles, role, sharing rules, workflows/process builders, SFDX etc. on Salesforce.com platform. Must have good knowledge of Agile and Iterative development methodologies and be proficient using JIRA, Confluence, Version Control Systems (e. g. GitLab) & deployment tools. Having Platform developer-2 and any Architect certification will be preferred. Nice to have experience on: Experience in Financial Service cloud. will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund (EPF) Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.