WAF - L2 /L3

3 days ago

Noida, India Airtel Digital Full time
- Overall experience in network security with at least 3 years in managing WAF solutions
- Proficiency with management WAF
- Experience in working with Windows, Linux, Unix environments
- Hands-on experience in commissioning and Implementation of WAF solutions and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)
- Experience in automating processes using scripting, configuration (SOAR) tools
- Experience in managing policies and exceptions
- Experience in packet capture, analysis, and troubleshooting tools
- Product knowledge of F5 WAF SSL, Routing Protocols, Dual Factor Authentication etc.
- Incident, problem, service request management, change management, configuration management &capacity management of WAF Setup
- Proactively utilize network monitoring tools to isolate events before service degradation occurs
- Supporting incident monitoring and incident analysis/response initiatives
- Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model.
- Troubleshooting network, transport, session, presentation and applications layers
- Conducting daily performance checks on devices, periodic audits and compliance
- Performing immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and/or operational personnel
- Implement, and maintain network security policy, standards, and procedures.
- Deploying and maintaining access and security policies for WAF solutions.
- Maintaining servicelevels as well as oversight ofthe day-to-day configuration, administration and monitoring of the network security infrastructure in a 24/7.
- Co-ordination with OEMs for TAC support, RMA, replacement & and reconfiguration of WAF.
- Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation.
- Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot and fix the high priority/severity incidents.
- Investigate, isolate, and resolve WAF incidents with RCA.
- Designing and implementing WAF solutions for DC/DR/Cloud and Branch office environments.
- Create SOP/Run book and update knowledgebase in ITSM tools.
- Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc.)
- Closure of compliance and audit points as per the agreed timelines.
- Patch updates, and upgradation as per the Bank's compliance and audit requirements
- Should be able to Lead and mentor L1 & L2 engineers team.
- Must be comfortable in reading packet captures and analysis (Wireshark/Pcap).
- Excellent verbal and written communication skills
- Demonstrated success in managing, analyzing, and solving complex issues
- Ownership of their technology.
- Ensure Ticket closure in SLA and follow up for escalated tickets
- SLA reporting for respective technology.

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