WAF - L2 /L3

2 days ago

Noida, India Airtel Digital Full time
  • Overall experience in network security with at least 3 years in managing WAF solutions
  • Proficiency with management WAF
  • Experience in working with Windows, Linux, Unix environments
  • Hands-on experience in commissioning and Implementation of WAF solutions and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)
  • Experience in automating processes using scripting, configuration (SOAR) tools
  • Experience in managing policies and exceptions
  • Experience in packet capture, analysis, and troubleshooting tools
  • Product knowledge of F5 WAF SSL, Routing Protocols, Dual Factor Authentication etc.
  • Incident, problem, service request management, change management, configuration management &capacity management of WAF Setup
  • Proactively utilize network monitoring tools to isolate events before service degradation occurs
  • Supporting incident monitoring and incident analysis/response initiatives
  • Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model.
  • Troubleshooting network, transport, session, presentation and applications layers
  • Conducting daily performance checks on devices, periodic audits and compliance
  • Performing immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and/or operational personnel
  • Implement, and maintain network security policy, standards, and procedures.
  • Deploying and maintaining access and security policies for WAF solutions.
  • Maintaining servicelevels as well as oversight ofthe day-to-day configuration, administration and monitoring of the network security infrastructure in a 24/7.
  • Co-ordination with OEMs for TAC support, RMA, replacement & and reconfiguration of WAF.
  • Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation.
  • Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot and fix the high priority/severity incidents.
  • Investigate, isolate, and resolve WAF incidents with RCA.
  • Designing and implementing WAF solutions for DC/DR/Cloud and Branch office environments.
  • Create SOP/Run book and update knowledgebase in ITSM tools.
  • Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc.)
  • Closure of compliance and audit points as per the agreed timelines.
  • Patch updates, and upgradation as per the Bank's compliance and audit requirements
  • Should be able to Lead and mentor L1 & L2 engineers team.
  • Must be comfortable in reading packet captures and analysis (Wireshark/Pcap).
  • Excellent verbal and written communication skills
  • Demonstrated success in managing, analyzing, and solving complex issues
  • Ownership of their technology.
  • Ensure Ticket closure in SLA and follow up for escalated tickets
  • SLA reporting for respective technology.

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